Sehyun Kim

Facility Operations

• Conduct routine facility inspections to identify and resolve maintenance issues, ensuring a safe and comfortable working environment.

Vendor Management

• Manage vendor relationships and service contracts to maintain high service quality and customer satisfaction. Obtain quotations, coordinate work schedules, and monitor project progress to ensure timely completion.

Occupant Experience

• Responded promptly to occupant requests by providing practical solutions tailored to operational needs, including workstation setups and audit preparation.

Budget Monitoring & Cost Control

• Monitored operational expenses and allocated budgets effectively to maximise service quality. Service includes workplace amenities, employee engagement initiatives, and facility-related events.

Customer Experience

• Ensured a high standard of customer service through managing phone calls, responding to customer enquiries, resolving issues promptly.

Occupancy & Event Coordination

• Managed promotional events based on national examination schedules to enhance customer engagement and increase facility occupancy.

Administrative & Financial Support

• Processed refunds, handled customer payments, applied discounts, and maintained accurate financial and administrative records.