Sei-jung Yoon

The General Manager of the Center

Hyosung ITX Co., Ltd

02.2010 - 10.2024

Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Implemented operational strategies and effectively built customer and employee loyalty.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Reported issues to higher management with great detail.
Trained and guided team members to maintain high productivity and performance metrics.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
I am counstantly posting in korean on my blog and social media.