Seo Hyeyum
Element IT Service Support
Busan
Summary
Dynamic professional with a strong background in customer service at Bn-Bipex, excelling in problem-solving and team collaboration. Proven ability to enhance customer satisfaction through empathetic complaint resolution and informed product recommendations, leading to increased loyalty and repeat business. Skilled in software development and maintaining detailed records for effective follow-up.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in English.
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
1
1
year of professional experience
1
1
Language
Work History
Contract Worker
Bn-Bipex
09.2024 - 07.2025
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Computer Engineering
Dongeui - University
04.2001 -
Skills
Customer service
Cleaning
Work site maintenance
Inventory stocking
Problem-solving
Object-oriented programming
Software development
Machine learning
Network protocols
Microsoft office
Team management
Computer skills
Teamwork and collaboration
Websites
Timeline
Contract Worker
Bn-Bipex
09.2024 - 07.2025
Bachelor of Science - Computer Engineering
Dongeui - University
04.2001 -
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