I've much experience in hospitality and Guest Services working for 5 years in the hotel industry. My primary tasks were check out, pickup sending service, housekeeping, schedule planning, luggage delivery service, Reply foreign messages. Also I know a lot about Jeju island's tourist attractions and hidden spots that guests would like to visit since I've traveled a lot around the island. I have done some collaboration posts with Jeju Tourism Association for my photography in SNS Instagram.
I am a very hard working and cooperative person. Last year I got an 'A' class on my performance score at the company.
Hospitality services
Listening skills
Patience and composure
Information confidentiality
Guest relations
Guest services
Team player mentality
Guest complaint resolution
Writing and verbal communication
Guest communication
Concierge services
Lost and found management