Seongdon Ahn

Dedicated sales operations specialist with proven experience in Food, biotech and healthcare industries, including Sartorius Korea Biotech, Genesystem, and Maeil Dairies. Skilled in end-to-end sales support, order management, delivery coordination, and client-facing issue resolution. Known for enhancing process efficiency, maintaining high on-time delivery rates, and minimizing customer claims through cross-functional collaboration.

Proficient in SAP and Salesforce, with a strong ability to translate field insights into operational improvements and client satisfaction.

• Increased on-time delivery rate to 95%+ by leading early risk detection, coordinating Escalation submissions, express shipments, and early customer communication.

•Resolved 90%+ of customer claims (e.g., expiry issues, wrong shipments) within 7 business days, reducing resolution time by over 30% year-over-year.

• Processed and managed KRW 2B+ (USD 1.5M+) in monthly order volume, covering PSO, delivery, and invoicing across 10+ major pharmaceutical accounts.

• Prevented over-ordering or missed delivery by reconciling customer and internal ERP data, recovering 3+ critical orders/month and avoiding shipment delays.

• Negotiated successful partial returns and inventory transfers, reducing financial loss by 33% (e.g., KRW 6M → KRW 4M) through strategic stakeholder alignment.

• Achieved and maintained a 50%+ quotation-to-order conversion rate by supporting sales reps and dealers with responsive communication and accurate documentation.

• Designed and implemented a custom OC date tracking tool and lead time communication system, enhancing visibility and planning across internal teams.

• Played a key role in 25% YoY sales growth for high-value STM accounts by ensuring timely delivery and minimizing client-side disruptions.

• Collaborated with 5+ cross-functional teams (Sales, Logistics, Planning, Service, Finance) to streamline end-to-end operations and meet monthly close deadlines.

• Led urgent coordination on prototype and mRNA supply projects, directly contributing to successful fulfillment of regulatory and client-imposed deadlines.