SEONG GU CHO
LAS VEGAS
Summary
Dynamic operations manager with proven skills in financial management, cost reduction, and vendor negotiation. Committed to enhancing profitability and fostering positive work environments.
Overview
29
29
years of professional experience
Work History
Owner/Operator
B&R MOBIL WITH CAR WASH
FRANKLIN PARK,IL
12.2008 - 05.2019
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for profitability improvement.
- Established strong vendor relationships to negotiate favorable terms and maintain supply chain continuity.
- Developed and implemented cost-saving strategies, optimizing inventory management processes.
- Supervised staff training programs to enhance team performance and operational efficiency.
- Assessed income and expenses and adapted plans to improve profit levels.
- Negotiated contracts with vendors to secure favorable terms for the business.
Owner/Operator
B&D MOBIL
FRANKLIN PARK,IL
12.2008 - 2019
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Owner/Operator
WAUKEGAN BP
WAUKEGAN.IL
09.2001 - 05.2014
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Owner/Operator
CHO'S AMOCO II
CHICAGO
11.1991 - 05.2008
- Analyzed sales data to identify trends, driving targeted marketing initiatives and promotions.
- Enhanced customer engagement through personalized service strategies and community outreach initiatives.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
Owner/Operator
CHO' AMOCO
CHICAGO
06.1990 - 04.2001
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Supervised staff training programs to enhance team performance and operational efficiency.
- Developed and implemented cost-saving strategies, optimizing inventory management processes.
- Maintained compliance with safety regulations, ensuring a secure work environment for employees and customers.
- Established strong vendor relationships to negotiate favorable terms and maintain supply chain continuity.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for profitability improvement.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
Computer Science
MONTEREY PENINSULA COLLEGE
MONTEREY,CASkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staffing
- Inventory management
- Negotiation
- Operational reporting
- Cost management
- Vendor negotiation
- Decision-making
- Schedule management
- Accurate record keeping
Timeline
Owner/Operator
B&R MOBIL WITH CAR WASH
12.2008 - 05.2019
Owner/Operator
B&D MOBIL
12.2008 - 2019
Owner/Operator
WAUKEGAN BP
09.2001 - 05.2014
Owner/Operator
CHO'S AMOCO II
11.1991 - 05.2008
Owner/Operator
CHO' AMOCO
06.1990 - 04.2001
Computer Science
MONTEREY PENINSULA COLLEGE