Driven by a results-focused approach, I leveraged complaint handling and escalation management skills at NTS(Korea goverment tax service officer), enhancing team productivity and client satisfaction. I experience spans from tax services to retail, demonstrating quick learning and adaptability. Proven track record in fostering strong relationships and ensuring high-quality service, underscoring my commitment to continual improvement and efficiency.
Responsible for issuing tax notices to South Korean citizens and managing overdue tax collections.
Sells branded ready-to-wear clothing at a department store. Skillfully interacts with customers to increase sales performance.
Works at a butcher shop, cuts meat, serves customers, and sells meat directly.
Complaint Handling
Escalation management
Call center experience