SEOYOUNG JEONG

• Successfully transitioned to the Korea MB (Middle Business) team, managing a larger portfolio of accounts focused on driving smaller, high-volume deals while strengthening internal sales relationships and external partner alliances.
• Spearheaded GPU deal initiatives in Q2, aligning with the rising demand for AI servers, which led to the securing of unprecedented large bid deals for the MB team.
• Achieved $843k quota attainment against a target of $290K for H2, significantly exceeding expectations. (290%)

- Enterprise Upgrades Team (February 2024 – July 2024)

• Served as a Technical Sales Representative within a global team, primarily focusing on channel partner businesses across approximately 13,000 accounts (MB and I-Global) for server component upgrades in Korea.
• Conceived and executed enablement programs for upgrade business to activate key channel partners, providing comprehensive sales training.
• Conducted on-site training sessions and hosted Zoom meetings for 3 primary distributors and numerous partners, fostering expertise and driving engagement.
• Exceeded H1 sales target, achieving $1.9M against a target of $1.9M (100%)

• Provided expert technical support for high-end storage products, resolving complex customer inquiries across diverse communication channels.
• Articulated and simplified technical issues and solutions for customers, effectively managing support tasks from initial inquiry to issue escalation, part ordering, and providing translation services as needed.
• Enhanced customer satisfaction and built loyalty through personalized support, strictly adhering to administrative policies and procedures.
• Collaborated effectively within the team to elevate overall service levels and contribute to continuous improvement of processes.
• Facilitated the education and successful onboarding of new team members, contributing to team efficiency and knowledge transfer.

• Served as a representative instructor for basic Chinese language courses, responsible for course delivery and student engagement.
• Pioneered and successfully implemented a hybrid teaching approach during the COVID-19 pandemic, seamlessly blending online and offline instruction to ensure continuous learning.
• Launched a personalized instructional program, developing a distinctive curriculum that enhanced student engagement and learning outcomes.

• Orchestrated comprehensive store management, cultivated robust customer relations, and demonstrated strong sales acumen at Lotte COEX Duty-Free Shop.
• Promoted to Headquarters within one year of joining, assuming a pivotal role in exclusively managing high-value Chinese client.
• Consistently surpassed monthly sales targets by 130% or more, demonstrating exceptional performance in client management and sales.
• Spearheaded employee training initiatives, including onboarding for new staff and leading educational programs for new product launches, serving as a key representative for product education.