Serena Anne Cheon
General Supervisor
Summary
Dedicated hospitality professional with extensive international experience in the United States, Canada, and Europe. Possesses seven years of experience in the hotel and tourism industry, specializing in guest services, front desk operations, concierge assistance, and event coordination. Fluent in English and Korean. Adept at creating exceptional guest experiences, handling international clientele, and supporting hotel events. Passionate about providing outstanding customer service in a dynamic hospitality environment.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
General Supervisor
Aurora Luxury Suites
Santorini, Greece
09.2016 - 01.2024
- Assisted in overseeing daily hotel operations, ensuring high service standards and guest satisfaction in a boutique luxury setting
- Managed front desk operations, including check-in/check-out procedures, reservations, and guest inquiries, handling an average of 40+ guest interactions per day.
- Provided concierge services, curating exclusive local experiences, dining recommendations, and tailored itineraries for international guests, contributing to a 30% increase in guest satisfaction scores.
- Built strong relationships with high-profile and VIP guests, ensuring their needs were met with discretion and professionalism, leading to a 20% rise in repeat clientele.
- Coordinated and facilitated hotel events, including private celebrations, weddings, and corporate retreats, managing logistics, vendor communication, and execution
- Collaborated closely with housekeeping and maintenance teams to ensure the highest standards of cleanliness, comfort, and functionality across all guest accommodations, maintaining a 95% positive review rate.
- Assisted in training and mentoring junior staff, fostering a service-oriented and team-driven work environment
- Assisted in training and mentoring junior staff, fostering a service-oriented and team-driven work environment, reducing employee turnover by 15%.
- Supported the management team in handling customer feedback, conflict resolution, and service recovery, ensuring guest satisfaction and retention, achieving a 90% guest resolution success rate.
Breathwork Instructor & Coach
Self-Employed
04.2024 - Current
- Designed and led over 50 breathwork and mindfulness sessions, helping individuals reduce stress, enhance well-being, and improve mental clarity.
- Worked with diverse clients, including professionals, students, and corporate teams, achieving a 95% satisfaction rate based on participant feedback.
- Created and facilitated wellness programs for private clients and corporate groups in studios and hotels, increasing participant engagement by 40%.
- Hosted group sessions ranging from 2 to 20 participants, adapting breathwork techniques to suit different audiences and wellness goals.
Education
Master's Degree - International Relations
Harvard Extension School
United States 09.2014 - 05.2020
Bachelor of Arts - International Relations
Boston University
United States 09.2010 - 05.2014
Skills
- Front Desk & Concierge Services
- Guest Relations & Customer Service
- Hospitality Operations Support
- Event Coordination & Planning
- International & Multicultural Communication
- Problem-Solving & Conflict Resolution
Certifications And Additional Qualifications
- Hale Breathwork Facilitation Certification
- ACC Coaching Certificate
Certification
Hale Breath Guide Certification
Timeline
Hale Breath Guide Certification
04-2024
Breathwork Instructor & Coach
Self-Employed
04.2024 - Current
ACC Coaching Certification
04-2022
General Supervisor
Aurora Luxury Suites
09.2016 - 01.2024
Master's Degree - International Relations
Harvard Extension School
09.2014 - 05.2020
Bachelor of Arts - International Relations
Boston University
09.2010 - 05.2014
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