Serim Kim
Seoul
Summary
Date of Birth: December 5, 2000 (Age 26, International Age 24)
Nationality: Republic of Korea
#Customer-Centered Service Operations
#Strong Global Communication Skills
A candidate with cross-industry experience in global customer service
—
“I aspire to build an inclusive cabin environment where passengers from all cultures feel welcomed, cared for, and uplifted, turning every flight into a memorable connection between people and places."
Overview
1
1
Certification
Work History
[International Client Relations]
:
Undergraduate Research Assistant, Folklore Archive – University of California, Berkeley | Mar 2023 – Dec 2023
- Assisted multicultural visitors and managed document classification and digitization tasks
[Hospitality & Customer Service]
:
Event & Hospitality Staff | 2021 – 2022
- Supported large-scale events including Fairmont Hotel Mariposa, Seoul Café Fair, Formula E Korea, and Pyeongchang Music & Art Special Olympics
- Assisted with guest guidance, venue setup, and on-site customer service
Hospital Reception Assistant, Dongsan Family Clinic | May 2021 – Nov 2021
- Assisted elderly patients with forms and examination guidance, ensuring comfort and clear communication throughout the process
Customer Support Center Assistant, Woori Investment & Securities Headquarters | Jul 2025 – Aug 2025
- Documented client feedback and VOC (Voice of Customer) reports to support service improvement
Global Marketing Intern, Manyo Factory | May 2024 – Aug 2024
- Facilitated communication with global partners via email and conference calls
Education
BISP Exchange Student - Jan 2023 - Dec 2023
Major in Global Business & Technology
02.2026
- GPA: 3.84/4.5
- Minor in International Finance
Skills
- Hospitality & Customer Service
- Global Communication
Certification
• TOEIC 960 (May 2024)
• OPIc AL (June 2025)
• Accounting Management Level 2 (Aug 2022)
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Project
Project Assistant, PURADAK MF Southeast Asia Expansion – Bridging Group | Jun 2023
- Conducted market research and identified potential buyers across five Southeast Asian countries (Singapore, Philippines, Malaysia, Indonesia, and Thailand)
- Engaged in cross-border communication through conference calls, emails, and telemarketing with overseas partners
Timeline
[International Client Relations] - :
[Hospitality & Customer Service] - :
University of California, Berkeley - BISP Exchange Student, Jan 2023 - Dec 2023
Hankuk University of Foreign Studies Global Campus - , Major in Global Business & Technology