Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Serin Lim

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Summary

Results-oriented professional with extensive experience in various environments, leveraging strong communication and responsibility skills to find effective solutions in challenging situations. Recognized for creating positive impacts and fostering growth for both individuals and organizations. It would bring me great pleasure to work and develop together.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Yogiyo
Seoul
11.2023 - 07.2024
  • Stay informed about the most recent updates on company services and promotions, ensuring accurate information dissemination to clients
  • Organized and reported sensitive customer service complaints to management, enhancing customer satisfaction.
  • Enhanced interdepartmental communication to optimize customer service operations.

Server Assistant

McDonald
Seoul
02.2023 - 09.2023
  • Delivered outstanding customer service by engaging in friendly conversations with consumers, processing inquiries and accepting orders at the counter.
  • Maintained adherence to health regulations when dealing with food, drinks, and post-closing cleanliness.
  • Managed multiple responsibilities simultaneously and provided prompt and accurate service.

Cleaner Helper

-
Calgary
01.2021 - 09.2021
  • Dusted surfaces to maintain a clean environment.
  • Organized things to use products more effectively after cleaning.
  • Picked up several organizing and cleaning techniques, as well as how to dispose of garbage, while working as a cleaner.

Hotel Waiter

Josun Palace
Seoul
11.2020 - 01.2021
  • To ensure that attendees could fully enjoy the event, I assisted my manager in arranging events organized by individuals, companies, or the government, such as weddings or business plan presentations.
  • Followed hotel policies and procedures while serving food, beverages, and desserts in a professional manner throughout mealtime.
  • Together with the staff, I cleaned up the halls after the event to make room for other events.

Education

Some College (No Degree) - International Business Management

George Brown College
Toronto

High School Diploma -

Dr. E. P. Scarlett
Calgary

Skills

  • Organizational abilities
  • Guest Relations / Guest service
  • Multi-tasking skills
  • Accurate Processes
  • Complaint Handling
  • Bright, positive, and motivated

Languages

Korean
First Language
English
Advanced (C1)
C1

Timeline

Customer Service Manager

Yogiyo
11.2023 - 07.2024

Server Assistant

McDonald
02.2023 - 09.2023

Cleaner Helper

-
01.2021 - 09.2021

Hotel Waiter

Josun Palace
11.2020 - 01.2021

Some College (No Degree) - International Business Management

George Brown College

High School Diploma -

Dr. E. P. Scarlett

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Serin Lim