Summary
Overview
Work History
Skills
Languages
References
Timeline
Generic

Setaita Maameivai

Cecil Hills

Summary

Proficient in learning and implementing new processes, with extensive experience in customer service administration. Strong organizational abilities and exceptional interpersonal skills contribute to effective team collaboration and client satisfaction. Seeking opportunities for professional development within a dynamic organization.

Overview

21
21
years of professional experience

Work History

Senior Resolution Case Manager

LG Electronics
Paramatta
06.2021 - Current
  • Thoroughly reviewed cases to resolve customer complaints with appropriate remedies.
  • Collaborated with customers to discuss warranty terms and identify tailored solutions.
  • Educated customers on warranty entitlements and processes to enhance understanding.
  • Addressed customer concerns by determining remedies aligned with consumer rights.

Sales and Retention

Vodafone New Zealand
Christchurch
11.2010 - 03.2019
  • Handled over 50 customer calls per shift, assisting with service cancellations and product inquiries.
  • Utilized extensive product knowledge to recommend solutions and resolve customer issues.
  • Entered details of customer interactions into system for tracking requests and documenting issues.
  • Managed replacement process for damaged or missing products in a timely manner.
  • Communicated account changes, new products, and potential savings to customers effectively.
  • Conducted follow-ups with customers to ensure satisfaction with resolved issues and actions taken.

Monitoring Operator

ADT Security
Perose
02.2004 - 09.2009
  • Completed daily tasks, including alarm activations and event management, promptly.
  • Answered incoming calls swiftly and efficiently to enhance customer satisfaction.
  • Achieved specific service level KPIs for both inbound and outbound calls.
  • Documented all calls in client MAS files for accurate record-keeping.
  • Managed alarm activity and addressed customer queries with precision.
  • Followed through on all queries to ensure resolution and customer trust.
  • Demonstrated knowledge of work environment and interdepartmental responsibilities across teams.
  • Performed administrative duties, including updating client details regularly.

Skills

  • Customer service background
  • Professional telephone demeanor
  • Clear and concise communication
  • Complaint resolution
  • Customer focus-service
  • Resilient
  • Empathy
  • Reliable

Languages

Tonga
Professional
English
Professional

References

References available upon request.

Timeline

Senior Resolution Case Manager

LG Electronics
06.2021 - Current

Sales and Retention

Vodafone New Zealand
11.2010 - 03.2019

Monitoring Operator

ADT Security
02.2004 - 09.2009

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Setaita Maameivai