SEULCHAN PARK
Ulsan
Summary
Theater studies have developed exceptional communication skills and the ability to connect with diverse audiences, establishing a strong work ethic and commitment to continuous improvement. Achieving the SCA Barista certification sparked a passion for coffee preparation, further refined through hands-on experience at Starbucks Korea. This role enhanced expertise in café beverage preparation and cultivated a desire for professional advancement in the coffee industry. Eager to leverage these skills and experiences to contribute effectively in a dynamic team environment while continuing professional growth in this field.
Overview
11
11
years of professional experience
Work History
Movie Theater Employee
Lotte Cinema
12.2014 - 05.2015
- Assisted customers with ticket purchases and inquiries, ensuring positive experiences.
- Operated point-of-sale systems for accurate transaction processing.
- Maintained cleanliness and organization of theater areas, enhancing customer satisfaction.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Checked IDs for age-restricted shows in compliance with regulations.
- Coordinated with team members to cover various roles as needed during busy periods or staff shortages, maintaining a consistently high level of service throughout the theater''s operational hours.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Sold admission, processed payments, and issued tickets.
- Managed concession stand operations to ensure availability of snacks and beverages for guests.
- Secured theater at end of each shift to prevent theft of theater items.
Movie Theater Employee
Lotte Cinema
05.2017 - 02.2018
Server
Buffet
06.2017 - 02.2018
- Provided exceptional customer service by attentively addressing guest needs and inquiries.
- Coordinated timely food and beverage delivery to ensure guest satisfaction.
- Collaborated with kitchen staff to maintain efficient communication and service flow.
- Resolved customer complaints promptly to enhance dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Seven Eleven
03.2018 - 12.2019
- Processed cash and credit transactions accurately, ensuring quick customer service.
- Maintained clean and organized checkout areas to enhance shopping experience.
- Collaborated with team members to optimize inventory management during peak hours.
- Monitored cash drawer for discrepancies, ensuring accountability and accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Barista
Starbucks, Korea
05.2023 - Current
- Prepared high-quality espresso beverages and specialty drinks according to standardized recipes.
- Maintained cleanliness and organization of workstations and café areas to ensure operational efficiency.
- Operated coffee brewing equipment and maintained inventory levels for essential supplies.
- Assisted in training new baristas on beverage preparation techniques and customer interaction standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Used POS system to accurately enter orders and process payments.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
Barista / Supervisor promotion pending
Starbucks Korea
05.2023 - Current
- - Welcoming customers and building rapport
- - Preparing and selling coffee and various beverages
- - Operating the POS system
- - Handling inventory management tasks
Education
Bachelor of Arts - Theater and Musical Theater
Keimyung University
Daegu, South Korea02.2020
Skills
- Leadership experience
- Cleanliness standards
- Sales proficiency
- POS system operation
- Coffee brewing
- Beverage preparation techniques
- Approachable demeanor
- Team player
- Time management
- Positive and professional
- Exceptional customer service
Languages
- Korean - Native
- English - Basic proficiency
Awards
- March 2023: SCA-CSP Barista Skills - Foundation, - March 2023: SCA-CSP Barista Skills - Intermediate, - January 2024 & March 2024: Starbucks Korea Mug Cup Award, - June 2024: Participated in Starbucks Korea Coffee Seminar
Timeline
Barista
Starbucks, Korea
05.2023 - Current
Barista / Supervisor promotion pending
Starbucks Korea
05.2023 - Current
Cashier
Seven Eleven
03.2018 - 12.2019
Server
Buffet
06.2017 - 02.2018
Movie Theater Employee
Lotte Cinema
05.2017 - 02.2018
Movie Theater Employee
Lotte Cinema
12.2014 - 05.2015
Bachelor of Arts - Theater and Musical Theater
Keimyung University
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