SeungHun Jwa
American Literature And Culture
Jeju City, Jeju Island,49
Summary
At SK Rent-a-car, I excelled as a Customer Service Manager, leveraging my expertise in CRM and problem-solving to enhance customer satisfaction and loyalty. My proactive approach in resolving complaints and fostering client relationships significantly contributed to operational efficiency and customer-focused outcomes.
Overview
1
1
year of professional experience
4
4
Certifications
2
2
Languages
Work History
Customer Service Manager
SK Rent-a-car
04.2021 - 04.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Followed through with client requests to resolve problems.
Education
Bachelor of Arts - American History
Kyung Hee Cyber University
Dongdaemun-gu, Seoul, Republic Of Korea 04.2001 -
Diploma - Business Translation
Glenn College
Vancouver, BC V6E 2R1 Canada 04.2001 -
Associate of Arts - Aviation Service Management
Jeju Tourism University
Jeju-si, Jeju-do, Republic Of Korea 04.2001 -
Skills
Customer Service
Complaint resolution
Customer Relationship Management (CRM)
Problem-Solving
One Call Resolution
Call Center Operations
Customer-focused
Certification
TOEIC
Scuba Diving
I have experience as a scuba diving instructor, delivering lectures and providing personalized services to many people.
Timeline
ITT Business Translation (1)
10-2024
Customer Service leaders
07-2023
TOEIC
01-2023
OPIC (IH)
12-2022
Customer Service Manager
SK Rent-a-car
04.2021 - 04.2022
Bachelor of Arts - American History
Kyung Hee Cyber University
04.2001 -
Diploma - Business Translation
Glenn College
04.2001 -
Associate of Arts - Aviation Service Management
Jeju Tourism University
04.2001 -
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