SeungHwan Na
Sales And
Seoul,Goyang-si
Summary
I have experience in customer service, audio operation, music production, and creative work. I also completed two years of mandatory military service as an Air Defense Artillery Operator. During my service, I worked in remote locations, followed strict safety procedures, and learned how to adapt to new environments and work well with different people. Through my work and military experience, I’ve learned to take responsibility for my work, communicate well with others, and stay focused on what needs to be done.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Pro Auido Sales and Thchnician Manager
Daejin Sound
Seoul, South Korea
12.2025 - Current
- Managed sales and customer consultations for professional audio equipment, providing tailored solutions based on customer requirements.
- Handled order processing, packaging, inventory control, and delivery coordination to ensure efficient operations.
- Installed, configured, and operated professional audio systems, speakers, amplifiers, and mixing consoles for various events and venues.
- Assisted with audio system setup, testing, troubleshooting, and live sound engineering to ensure reliable performance.
- Safely handled, transported, and maintained valuable audio equipment while following workplace safety procedures.
- Coordinated equipment logistics and adapted to different work sites and customer environments.
- Built strong customer relationships through effective communication, technical support, and problem-solving skills.
- Collaborated with team members to deliver high-quality service and achieve business objectives.
Costomer Service Manager
Coupang Eats
Seoul, South Korea
08.2020 - 08.2024
- Provided customer support for users of a food delivery platform, handling inquiries, complaints, and policy-related guidance through multiple communication channels.
- Worked across three outsourced service providers, developing a strong understanding of customer service processes, operational workflows, and platform policies.
- Communicated effectively with customers, delivery drivers, and partner restaurants to resolve service issues and ensure smooth operations.
- Investigated and resolved a wide range of customer concerns, including order, delivery, payment, and account-related issues.
- Delivered accurate information regarding company policies and procedures while maintaining a high standard of customer service.
- Utilized problem-solving and conflict-resolution skills to improve customer satisfaction and achieve positive outcomes.
- Managed multiple cases simultaneously in a fast-paced environment while maintaining attention to detail and service quality.
- Worked closely with supervisors to resolve escalated cases, gaining a strong understanding of operational procedures and effective issue-resolution processes.
Military Service
Korea Army
Gyeonggi-do, South Korea
11.2014 - 08.2016
- Operated and maintained air defense artillery equipment while strictly following safety procedures and operational guidelines.
- Participated in demanding military training and field exercises, developing strong physical endurance, mental resilience, and the ability to remain focused under pressure.
- Frequently moved between different remote and isolated locations, adapting quickly to unfamiliar environments and carrying out assigned missions effectively.
- Served in remote mountain-based units where I adapted to challenging living and working conditions and maintained a strong sense of responsibility.
- Managed and distributed supplies, equipment, and daily necessities within the platoon.
- Worked closely with team members in demanding environments, developing strong communication, teamwork, and problem-solving skills.
- Developed a strong sense of purpose and responsibility by understanding my role as a team member and taking ownership of my duties.
Education
Associate of Arts - Practical Music
Korea National University of Arts And Media
Seoul 08.2016 - 08.2018
Skills
Workplace safety commitment
Procedure adherence
Audio Operation & Technical Equipment Handling
Music composition
Content creation
Customer service skills
Effective Communication and Teamwork
Adaptability in New and Remote Environments
Problem solving
Goal-oriented
Accountability
Timeline
Pro Auido Sales and Thchnician Manager
Daejin Sound
12.2025 - Current
Costomer Service Manager
Coupang Eats
08.2020 - 08.2024
Associate of Arts - Practical Music
Korea National University of Arts And Media
08.2016 - 08.2018
Military Service
Korea Army
11.2014 - 08.2016