Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
SEUNGHYEON HEO

SEUNGHYEON HEO

Suwon, Keonggi

Summary

Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Operator

NHN DATA
Pangyo
12.2022 - Current
  • Established warm and friendly rapport whilst interacting with customers by phone, email related to ad data analysis services .
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Check the view-source of websites that can analyze data and ask developers for inspection

Child Daycare Worker

Puruni
Yongin
02.2020 - 02.2022
  • Coordinated meetings with parents and guardians to discuss child development and behavioural issues
  • Supervised and cared for children, displaying storytelling and rapport-building skills to maintain interest and engagement.
  • Provided advice, support and interventions to children and families, maintaining positive relationships.

Call Handler

HYOSUNG ITX
Seoul
01.2020 - 01.2020
  • Answered calls promptly and calmly, providing empathetic, professional service throughout.
  • Responding to phone inquiries about year-end settlement

Customer Service Assistant

COUPANG
Seoul
08.2018 - 08.2019
  • Processed and added customer information onto Excel file, completing for arranging the list
  • Answered calls, handling matters including complaints, requests related to our services and company queries.

Education

Bachelor Of Child Studies - Social Sciences

Dongduk Women's University
Seoul, Korea
03.2020

Skills

  • Customer Support
  • Good Listening Skills
  • Call Controlling
  • Written and Oral Communications
  • Online Systems
  • Customer Data Confidentiality

Languages

Korean
First Language
English
Intermediate
B1

Additional Information

  • Take a web development training course through multicampus known as a famous learning platform in korea for 5 months during 2022.04~2022.08 and get an Grand Prize through group project

Timeline

Customer Service Operator

NHN DATA
12.2022 - Current

Child Daycare Worker

Puruni
02.2020 - 02.2022

Call Handler

HYOSUNG ITX
01.2020 - 01.2020

Customer Service Assistant

COUPANG
08.2018 - 08.2019

Bachelor Of Child Studies - Social Sciences

Dongduk Women's University

Similar Profiles

CREATE PROFILE
SEUNGHYEON HEO