SeungYeon Yu
Undergraduate
Seoul,11
Summary
Accomplished Manager of Operations at Burger King, adept in logistics management and fostering customer satisfaction. Spearheaded initiatives reducing operational expenses and enhanced team productivity through strategic planning and problem-solving. Achieved notable improvements in service quality and inventory accuracy, demonstrating a commitment to excellence and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager of Operations
Burger King
04.2019 - 04.2024
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Conducted market research to inform operational adjustments, keeping company competitive in changing landscape.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Grillman
Outback Steakhouse
11.2022 - 07.2023
- Upheld company reputation for quality control by consistently meeting presentation standards set forth in training materials.
- Reduced wait times for customers by developing efficient workflows and prioritizing tasks appropriately during busy periods.
- Ensured adherence to dietary restrictions and special requests by meticulously following customer specifications.
- Facilitated cross-training initiatives within the kitchen staff, bolstering overall team versatility and adaptability.
- Mentored junior cooks in honing their grilling skills, fostering a supportive learning environment within the kitchen team.
- Expedited order processing during peak hours by effectively communicating with the front of house team.
- Mastered various cooking techniques, resulting in versatile grilling capabilities adaptable to diverse recipes.
- Contributed to recipe refinement processes alongside head chef based on customer feedback analysis.
- Supported positive workplace culture among team members through open communication channels.
- Streamlined kitchen operations for improved efficiency and reduced waste through diligent inventory management.
- Optimized grill performance through regular cleaning and maintenance, ensuring optimal heat distribution and cooking results.
- Increased overall productivity by maintaining a clean and organized workspace throughout shifts.
- Maintained high food safety standards by adhering to proper storage, cooking, and sanitation practices.
- Enhanced customer satisfaction by ensuring timely and accurate food preparation according to specific guidelines.
- Collaborated with fellow cooks and staff members to deliver consistent quality across all menu items.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Stored and handled goods correctly to maintain freshness and condition.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Established and maintained productive staff relationships for positive working environments.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Operated and maintained grills, fryers and other cooking equipment.
- Adhered to strict food safety regulations and hygiene standards.
- Developed deep understanding of menu items and ingredients.
- Checked freshness and quality of ingredients.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Utilized problem-solving skills to address customer complaints.
- Followed recipes and cooking techniques for consistent results.
Education
No Degree -
Busan University of Foreign Studies
Busan 01.2025 - Current
High School Diploma -
Wonmook High School
중랑구 04.2001 -
Skills
Logistics management
Problem-solving
Customer service
Quality assurance
Analytical thinking
Time management
Data analysis
Resource allocation
Strategic planning
Goal setting
Change management
Safety procedures
Certification
Servsafe
Timeline
No Degree -
Busan University of Foreign Studies
01.2025 - Current
Grillman
Outback Steakhouse
11.2022 - 07.2023
Manager of Operations
Burger King
04.2019 - 04.2024
High School Diploma -
Wonmook High School
04.2001 -