Summary
Overview
Work History
Education
Skills
Accomplishments
Patent
Timeline
CustomerServiceRepresentative

Se Yoon Kim

Seoul,Gangnam-gu

Summary

Successful at keeping customers happy and working with cross-functional teams to manage the entire development process. Collaborative and hardworking with a flexible approach and strategic mindset. Expertise in Business Engagement.

Overview

2
2
years of post-secondary education
9
9
years of professional experience

Work History

Engagement Manager, WebOS

LG Electronics
Seoul
03.2018 - Current
  • Met with clients to understand needs and develop proactive solutions.
  • Delivered a platform for MY'20, '21 LG TV product and one of major Automotive OEM RSE(Rear seat entertainment) product for MY'22
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Worked with 20+ scrums from 4 countries.

Project Manager of O2O Solution

GIGA KOREA
Seoul
11.2015 - 09.2017
  • Responsible for design/develop/testing O2O shopping platform.
  • Conducted project manager role in SSO, Point system implementation project, which allows customer can utilize their points generated from POS, online mall, any other contracted platform.

Domain Engineer

SK C&C
Seongnam
07.2010 - 11.2014
  • Responsible for develop TSM (Trusted Service Manager) back-end system.
  • Developed CorFire TSM (3.0, 3.1, and 3.2)

Education

Master of Science - Computer Science

Towson University
Baltimore
01.2008 - 01.2010

Skills

Program/Project Management

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Accomplishments

  • My first front-end project for manage OTA Platform (minimalize TSM).
  • It was hard to studying bootstrap, HTML5 and design web pages, but delivered successfully to the telecom company in the USA.
  • Patent.
  • System and Method for Hospital Use guide using NFC and IPS, 2012.
  • System and Method for Exercise Equipment Control using NFC, 2012.
  • Method for providing urgent identification security service, 2013.
  • Method for providing safe return service, 2015.
  • Method for providing traffic card roaming service, 2015.
  • Method for providing integrated authentication service based on single sign on, 2015.
  • Method for providing representative payment service, 2015.
  • Method for Customized Shopping Service, 2015.

Patent

 System and Method for Hospital Use guide using NFC and IPS, 2012

 System and Method for Exercise Equipment Control using NFC, 2012

 Method for providing urgent identification security service, 2013

 Method for providing safe return service, 2015

 Method for providing traffic card roaming service, 2015

 Method for providing integrated authentication service based on single sign on, 2015

 Method for providing representative payment service, 2015

 Method for Customized Shopping Service, 2015

Timeline

Engagement Manager, WebOS

LG Electronics
03.2018 - Current

Project Manager of O2O Solution

GIGA KOREA
11.2015 - 09.2017

Domain Engineer

SK C&C
07.2010 - 11.2014

Master of Science - Computer Science

Towson University
01.2008 - 01.2010
Se Yoon Kim