SHAKHNOZAKHON SAYDAKHPAROVA
Gimhae-si,Gyeongsangnam-do,,경상남도(Gyeongsangnam-do)
Summary
Results-driven customer service and business administration professional with a master's degree and international experience in South Korea. Specialises in customer relationship management and remittance services, supporting CIS and Uzbek-speaking clients. Enhances customer satisfaction through effective problem-solving and personalised support while leveraging digital marketing and social media strategies to improve brand visibility. Fluent in Uzbek, English, and Korean (TOPIK Level 4).
Overview
4
4
Languages
1
1
Certification
4
4
years of professional experience
Work History
Assistant Country Manager
JRF (JAPAN REMIT FINANCE)
10.2025 - Current
- Coordinated with partner banks, payment networks, and agents to ensure secure and timely remittance transactions, enhancing service reliability.
- Supported Country Manager in overseeing daily remittance operations, ensuring efficient processing of international money transfers.
- Ensured compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) policies for all remittance transactions.
- Monitored transaction records and reconciliations to ensure accuracy and compliance with financial regulations.
- Supervised and supported front-office staff in transaction processing and customer service activities.
- Handled customer inquiries and dispute resolution related to international money transfers.
- Prepared daily and monthly operational reports for management review.
- Contributed to expansion of remittance corridors and development of partnerships with overseas financial institutions, increasing market presence.
- Maintained internal documentation, operational procedures, and audit records.
- Supported implementation of regulatory requirements and internal risk control procedures.
- Assisted in marketing and promotional activities to increase remittance service usage among international customers.
Internee
부산 은행
09.2025 - 09.2025
- Supported staff in verifying customer identification documents in accordance with KYC procedures.
- Observed and supported customer service activities, helping guide clients with basic banking inquiries.
- Performed data entry and updated customer information in banking system, facilitating efficient customer service.
- Assisted in document preparation and filing for account opening and banking transactions.
- Supported bank staff in daily branch operations and administrative tasks, contributing to overall branch functionality.
- Organised and maintained transaction records and internal documentation to ensure accuracy and accessibility.
- Acquired knowledge of fundamental banking procedures related to deposits, transfers, and banking services.
- Monitored adherence to financial regulations and internal policies related to financial regulations and internal banking policies.
Customer Support Service Retention
Gmoneytrans
10.2022 - 08.2025
- Guided customers in sending and receiving remittances while clarifying service procedures and fees.
- Handled customer inquiries and provided assistance in multiple languages.
- Verified customer identification and documentation in compliance with KYC requirements.
- Processed international money transfer transactions accurately through the remittance system.
- Aided staff in tracking transaction status and resolving transfer issues to enhance customer satisfaction.
- Maintained transaction records and daily reports to ensure operational accuracy.
- Coordinated with team members to streamline processing of remittance services, ensuring timely delivery.
- Followed company policies related to AML (Anti-Money Laundering) and financial compliance.
- Assisted in data entry and updating customer information in the system database.
- Supported branch staff with administrative tasks and documentation management.
Education
Master of Business Administration - Global Business
영산대학교
BUSAN08-2025
Bachelor of Business Administration - Global Business
영산대학교
142 Bansong (Bansong-dong), Haeundae-gu, B08-2022
Skills
- Transaction processing
- Regulatory compliance
- Customer service
- Problem resolution
- Team collaboration
- Marketing assistance
- Communication skills
- Leadership
Certification
- TOPIK Level 4, National Institute for International Education, 2024-07-01, 2026-07-01
- KIIP (Korean Immigration and Integration Program) Level 5, Ministry of Justice, Busan Immigration Office, 2025-12-01
- IELTS 6, British Council, 2023-04-01, 2025-04-01
Language Skills
Korean
English
Russian
Uzbek
Custom
- Tourism Coach, Wellness Festa 2024, 2024-09-01
- Floor Wellness Debater, Medical & Wellness Tourism Industry Symposium, Wellness Tourism Institute, Youngsan University, Prof. Chung, Ku-jeom, 2024-11-08 to 2024-11-09
Personal Information
Visa: E-7
Timeline
Assistant Country Manager
JRF (JAPAN REMIT FINANCE)
10.2025 - Current
Internee
부산 은행
09.2025 - 09.2025
Customer Support Service Retention
Gmoneytrans
10.2022 - 08.2025
Master of Business Administration - Global Business
영산대학교
Bachelor of Business Administration - Global Business
영산대학교