SHIJU PRABHAKAR

The key goal is building and maintaining reference-able client relationships, ensuring long-term partnerships.

• Responsible for managing all Airline PSS accounts in Japan region (Japan and South Korea) ensuring exceptional service delivery and client satisfaction.
• Closed multiple deals ranging from USD 5M to USD 20M.
• Consistently achieved revenue targets of over USD 3.5M every year.
• Effectively mined existing accounts, obtained RFPs and increased revenue by over 20% year-on-year
• Consistently scored 8 out 10 in customer satisfaction surveys, reflecting strong client relationships and service excellence in Korea and Japan.
• Drove strategic improvements to enhance operational and organizational efficiencies
• Improved customer experiences to increase renewal rates, reduced churn and enhanced support services
• Cultivated culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions

QA Specialist - Airline PSS (Dec 2009 - Apr 2010)

Senior Consultant - Airline PSS (Apr 2003 - Nov 2009)