Sho Kato
Summary
Business Development Manager (Japan VIP Host and Local Development Team) with 5 years of experience in building sales teams and perpetuating brand image at Marina Bay Sands in Singapore and Galaxy in Macau. Co-leader of sales development with creativity in client acquisition strategy and revenue generation. The mainly the duties are attending and engaging more than 600 coded Japanese VIP customers. (Rolling players with SG$100,000 to millions front money) would like to take this opportunity to bring to next the stage.
Overview
17
17
years of professional experience
Work History
Region Asia Manager
Galaxy Entertainment Group
10.2023 - Current
- Based on Japan market, develop English speaking guests too.
- My own target is ADT HKD 4.5M by 1 Q.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager of Business Development
Marina Bay Sands
08.2019 - 09.2023
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service
- Collaborated with sales team, marketing and other internal teams to meet shared goals
- perform 30-50 telemarketing per month
- Over 300 Japanese in-house guests are handled by 4 team members
- Using knowledge of wine and F&B service experiences, focused on dining and engaging with local Singaporean guests during COVID19 pandemic. As result, several guests returned to property
- Providing high-quality and detailed services (24-hour service)
- Working flexible hours across night, weekend and holiday shifts
- Working within applicable standards, policies and regulatory guidelines to promote safe working environment
- Carried out day-to-day duties accurately and efficiently
Table Games Dealer Inspector
Marina Bay Sands
12.2018 - 07.2019
- To join Business Development team, first of all, joining company from table gaming first 6 months
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Student
Japan Casino School
04.2018 - 09.2018
- 3 hours per day / 5 days per week
- Learning table games(Baccarat, Roulette, Black Jack and Poker)
- Learning culture and Related industry of casino
- Helped fellow classmates succeed by tutoring when requested
- Participated in lecture classes and asked compelling questions to further solidify learning
- Supported teachers with classroom and lab preparations as requested
Restaurant Manager
Hotel Keihan
01.2013 - 01.2017
- Sales Budget of month is AU$200K to 300K
- Number of restaurant employees 25 to 30 team members
- Western style buffet restaurant manager.
- In second year, succeeded in increasing sales(10%) and reducing labor and fixed costs(5%) compared to former manager.
- Management of sales and expenses and to educate and hire new employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Restaurant Assistant Manager
Chorakukan
01.2011 - 01.2013
- Sales budget of month is SGD 150K to 200K
- Number of restaurant employees 15 team members
- About 100 guests per lunch time
- Maintained labor costs while increasing number of customers by utilizing web media
- In order to improve sales, changed web development and on-site operations and worked to acquire customers.
- Performed to arrange banquet and wedding parties preparation
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Purchased food and cultivated strong vendor relationships
Banquet Waiter
Westin Miyako Hotel
03.2009 - 01.2011
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Maintained flexible work schedule to meet event needs
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
Brolos.Co
Fisherman
04.2007 - 03.2009
- Performed for Brolos for 1 years and half in Western Australia
- Factory and fishing boat for Crayfish
- Cleaned equipment and facilities, paying close attention to operability and safety
- Safely and accurately setup 100 traps and 100 equipment to catch crayfish
- Checked crayfish for size to meet regulations and tossed underweight or injured fish back in ocean
Region Asia Manager
Galaxy Entertainment Group
10.2023 - Current
- Based on Japan market, develop English speaking guests too.
- My own target is ADT HKD 4.5M by 1 Q.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Region Asia Manager
Galaxy Entertainment Group
10.2023 - Current
Education
High School Diploma -
Rakuto High School
Japan Kyoto03.2006
Skills
- 4 years working at Casino environment in Singapore
- Competent knowledge of customer service at International hotels
- Diploma of Sommelier #23844 by Japan Sommelier Association
- Total 6 years working abroad with English language
- Japanese speaker
- Skilled in recruiting and onboarding teams
Hobbies
- Guitar and Ukulele, play with Japanese Association Members(5 years)
- Surfing 10 years experiences(Western Australia and Queens land) and go to Bali every month
- Skating (10 years)
- Workout
- Wine 2017 Sommelier acquisition of qualification
- Coding (HTML&CSS), Python and Swift
- Learning Chinese language
Timeline
Region Asia Manager
Galaxy Entertainment Group
10.2023 - Current
Region Asia Manager
Galaxy Entertainment Group
10.2023 - Current
Region Asia Manager
Galaxy Entertainment Group
10.2023 - Current
Manager of Business Development
Marina Bay Sands
08.2019 - 09.2023
Table Games Dealer Inspector
Marina Bay Sands
12.2018 - 07.2019
Student
Japan Casino School
04.2018 - 09.2018
Restaurant Manager
Hotel Keihan
01.2013 - 01.2017
Restaurant Assistant Manager
Chorakukan
01.2011 - 01.2013
Banquet Waiter
Westin Miyako Hotel
03.2009 - 01.2011
Brolos.Co
Fisherman
04.2007 - 03.2009
High School Diploma -
Rakuto High School
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