Sibongiseni Masinga
Customer Support Engineer
Boksburg
Summary
Experienced Field Service Technician with over 10 years of experience providing reliable technical support to Analytical instrumentation in various industries. Mainly Mining, Medical & Automotive Industries.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Engineer
Malvern Panalytical
09.2018 - Current
- Repair and technical support of X-ray Equipment
- Mainly used in PGM Mining, Research & Cement industries
- Independently diagnose and identify solutions to resolve system issues
- Handled high-volume telephone calls to address and resolve customer queries
- Remote Diagnostics of instrument faults
- Work on Valves, compressors & pneumatic components
- Report preparation & submission on Salesforce CRM
- First line training to clients
- Keep company vehicle well-stocked with necessary spare parts
- Collaborate with other technicians to solve technical problems and find solutions to client issues
- Extensive travel to clients within SADC region
Field Service Technician
Anton Paar
06.2016 - 07.2018
- Maintenance, repair and technical support of Laboratory Instrumentation
- Product Ranges : Rheology & Microwave Digestion
- Report preparation & Submission on Salesforce CRM
- Routine equipment service out in field, maintaining equipment to high standards
Field Service Technician
Carl Zeiss
02.2012 - 05.2016
- In-service training & exposure to the working world
- Repair and technical support of Medical Equipment (Microscopy)
- Maintenance and technical support of 3D Co-ordinate Measuring Machines (Aerospace, Automotive Industries)
- Recorded and documented all completed work in job cards, submitting promptly to Service Manager
- Liaising with clients locally as well as internationally
Education
N.DIP - Electrical Engineering - Process Instrumentation
Tshwane University of Technology
02.2012 - 05.2016
Siemens S7-1200 PLC & HMI - IT Networking Fundamentals
Udemy
XRF Spectrometry
Malvern Panalytical
Rheology
Anton Paar
Skills
User training
Helpdesk administration
Customer support
Quality standards
Timeline
Customer Support Engineer
Malvern Panalytical
09.2018 - Current
Field Service Technician
Anton Paar
06.2016 - 07.2018
Field Service Technician
Carl Zeiss
02.2012 - 05.2016
N.DIP - Electrical Engineering - Process Instrumentation
Tshwane University of Technology
02.2012 - 05.2016
Siemens S7-1200 PLC & HMI - IT Networking Fundamentals
Udemy
XRF Spectrometry
Malvern Panalytical
Rheology
Anton Paar
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