Microsoft words, excel and graphics designn
Silmi Ghagra
Student
Rajbari, Jolsottro, Madhupur, Tangail
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Customer Relationship Officer
Bangladesh Eye Hospital
Dhaka
2013.06 - 2018.06
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Liaised between customers and organization with particular focus on working with sales department.
Education
MBA - NGO Studies
Ajou University
South Korea 2019.09 - 2021.08
Post Graduate Diploma in Apparel Merchandising - Apparel Merchandising
BGMEA University of Fashion & Technology (BUFT)
Dhaka, Bangladesh 2013.01 - 2014.09
Bachelor of Arts - Political Science
Eden Mohila College
Dhaka, Bangladesh 2005.09 - 2012.06
Skills
Complaint resolution
Software
Interests
Traveling
Reading Books
Timeline
MBA - NGO Studies
Ajou University
2019.09 - 2021.08
Customer Relationship Officer
Bangladesh Eye Hospital
2013.06 - 2018.06
Post Graduate Diploma in Apparel Merchandising - Apparel Merchandising
BGMEA University of Fashion & Technology (BUFT)
2013.01 - 2014.09
Bachelor of Arts - Political Science
Eden Mohila College
2005.09 - 2012.06
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