Sohyeon Kim
Gwangmyeong-si,41
Summary
Results-driven professional with extensive experience in customer engagement, seeking to contribute as an IKEA Sales Coworker. Demonstrated expertise in delivering exceptional service and fostering positive shopping experiences through strong interpersonal skills. Quick learner adept at adapting to diverse environments, enhancing team success while aligning with IKEA’s core values.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks Canada
Vancouver
08.2023 - 06.2024
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Exceeded sales target by 142% (CAD 10,000) during the off-peak season by fostering teamwork and customer focus.
- Boosted customer retention by 30% through customer interviews and collaborative menu development.
- Increased the average purchase price by CAD $1 to $13 by analyzing order patterns and providing tailored options.
- Orchestrated pre-launch tasting events, incorporating customer feedback to drive a 233% increase in pre-orders.
Barista
Premium Dessert Cafe A Twosome Place
09.2022 - 06.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Improved customer revisit rates by 70% and increased review scores from 4.1 to 4.5 through proactive customer engagement.
- Strengthened inventory management, reducing out-of-stock rates from 15% to 5%, aligning with operational efficiency goals.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Intern
Yuricos.Inc.
Suwon
07.2022 - 08.2022
- Overseas Sales, Cosmetic Business and Export & Sales Support and Product Planning
- Successfully negotiated a 648,000-unit mask pack deal with Vietnam OME Cosmetics, emphasizing attention to detail and cultural collaboration
- Prepared orders for dispatch by packing products into boxes or crates according to customer requirements.
- Conceptualized and developed a premium whitening bead cream product, reflecting innovation and market trends
Barista
The Caffe e-nest
Seoul
09.2021 - 05.2022
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Achieved a daily sales record of 1.5M KRW by enhancing service quality and diversifying the menu to cater to a wider audience
- Pioneered the development of new vegan menu items based on extensive market research and customer preferences.
Beauty advisor & Cashier
Oliveyoung
Seoul
02.2021 - 06.2021
- Provided customers with product advice and recommendations based on their individual needs.
- Increased customer revisit rates by 200% and loyalty participation by 500% through personalized recommendations using customer data analysis
- Optimized inventory management and shelf displays to maximize product visibility and ensure easy access for customers
- Boosted customer engagement and satisfaction by creating a welcoming shopping environment with impactful product layouts and strategically placed promotional materials
- Implemented efficient inventory systems to minimize stockouts and maintain organized, visually appealing displays
- Developed comprehensive customer profiles to deliver targeted skincare solutions, resulting in a 2x increase in product inquiries.
Education
Bachelor's Degree - International Trade
Kyonggi University
Korea02.2025
Completed coursework - Global Language and Literature
Kyonggi University
Korea02.2019
Skills
- Customer Experience Focus
- Collaborative Teamwork
- Inventory Management
- Sustainability Focus
- Retail Environment Enhancement
- Suggestive selling
- Results-Focused Improvement
- Diverse Team Communication
Languages
Korean
First Language
English
Advanced (C1)
C1
Affiliations
- Working Holiday in Vancouver, Canadaㅣ07/01/23 ~ 07/31/24
- Gained cross-cultural communication and collaboration skills by engaging with diverse customers in a global environment.
- AK LOVER YouTuber (4th Cohort)ㅣ09/01/21 ~ 03/31/22
- Created 6 product review videos for new products and was selected for 'Best Reviews' twice.
- Volunteer, University Career Mentor Programㅣ02/01/19 ~ 12/31/19
- Designed and delivered career education programs for middle school students.
- Organized and facilitated Korean cultural experience programs for international participants, enhancing their understanding of Korean culture.
Timeline
Barista
Starbucks Canada
08.2023 - 06.2024
Barista
Premium Dessert Cafe A Twosome Place
09.2022 - 06.2023
Intern
Yuricos.Inc.
07.2022 - 08.2022
Barista
The Caffe e-nest
09.2021 - 05.2022
Beauty advisor & Cashier
Oliveyoung
02.2021 - 06.2021
Bachelor's Degree - International Trade
Kyonggi University
Completed coursework - Global Language and Literature
Kyonggi University