Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Kindergarten Teacher
Maxima institution
Gimpo-city, Gyeonggi-do, South Korea
05.2022 - 12.2022
Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
Reported to parents and administration about student progress.
Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
Promoted learning through play with engaging activities, games and lessons.
Monitored and evaluated student progress through regular assessments and observations.
Built positive relationships with students and families for safe, trusted learning support.
Kept accurate documents about student progress for school and parent records.
Customer Service Specialist
Airbnb
Gyeonggi-do, South Korea, South Korea
05.2020 - 08.2021
Handled customer inquiries and suggestions courteously and professionally.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Actively listened to customers, handled concerns quickly.
Processed customer service orders promptly to increase customer satisfaction.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times.
Developed customer service improvement initiatives to decrease customer wait times.