Foreign Customer Service Manager
Cs sharing
02.2024 - Current
Sojung Hur
Customer specialist
Gimpo-si,41
Timeline
Hospital Receptionist
Meditop
09.2023 - 02.2024
English Institution executive teacher
Maxima
05.2022 - 12.2024
International Customer Service Specialist
Airbnb
06.2020 - 07.2020
High School Diploma -
Pungmu
03.2015 - 02.2017
Work History
Foreign Customer Service Manager
Cs sharing
Seoul, Magok
02.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Enhanced customer satisfaction by streamlining communication processes and implementing effective customer service strategies.
- Identified trends in customer feedback data, utilizing insights to drive targeted improvements in products or services offered globally.
- Championed the adoption of new technology platforms to enhance customer service capabilities, resulting in a more seamless experience for international clients.
- Demonstrated exceptional leadership skills, consistently motivating and inspiring team members to deliver their best performance in support of the company''s global objectives.
- Collaborated with regional managers to align objectives and expectations across all international locations, contributing to better cohesion within the company''s global operations.
- Developed comprehensive training programs for new hires, resulting in improved performance metrics within the first three months of employment.
- Managed a diverse team of customer service representatives, ensuring high-quality support for customers across global markets.
- Launched innovative incentive programs for staff that increased morale and reduced turnover rates among the customer service team.
- Established best practices for cross-cultural communication within the organization, enhancing understanding between global teams and reducing language barriers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Hospital Receptionist
Meditop
Ilsan
09.2023 - 02.2024
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Handled challenging situations with poise and professionalism while addressing patient concerns or complaints promptly.
- Played an integral role in hospital-wide events or initiatives, showcasing commitment to both personal and organizational success.
- Assisted in maintaining accurate patient records, contributing to the overall organization of the hospital.
- Provided compassionate support to patients and their families during difficult times, fostering trust and rapport.
- Improved operational efficiency by assisting with various administrative tasks such as filing, data entry, and report generation.
- Provided clear directions to visitors regarding department locations or specific services offered within the facility.
- Contributed to hospital safety by monitoring visitor access and providing necessary assistance as needed.
- Developed strong relationships with colleagues from diverse departments, promoting effective teamwork within the hospital setting.
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Collaborated with medical staff to ensure timely communication and exchange of information between patients and healthcare providers.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Conducted patient intake interviews, recording and documenting relevant information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
English Institution executive teacher
Maxima
Gimpo, Gochon
05.2022 - 12.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Revamped school's library system, making it more accessible and user-friendly for students and staff.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Adapted teaching methods and materials to meet students' varying needs.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
International Customer Service Specialist
Airbnb
Bucheon
06.2020 - 07.2020
- Acted as liaison between internal departments and external vendors, ensuring timely delivery of products and services to customers around the world.
- Boosted overall efficiency by implementing innovative technologies and tools designed to improve workflow automation and management within the department.
- Increased customer retention rates by effectively addressing and resolving escalated concerns from international clients.
- Provided personalized support to high-value clients in various regions, leveraging language skills and cultural knowledge to facilitate successful outcomes in challenging situations.
- Facilitated cross-departmental collaboration, ensuring seamless coordination in addressing client needs across multiple time zones.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries from international clients.
- Collaborated with global teams to develop customized solutions for complex customer issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Education
High School Diploma -
Pungmu
Pungmu 03.2015 - 02.2017
Skills
Customer Service
Problem-Solving
Customer-focused
Customer Relations
Time Management
Training and mentoring
Decision-Making
Excellent time management skills
Complaint resolution
Team Building and Leadership
Bilingual (Korean&English)
Social Media Monitoring
Persuasive
QA
Research ability
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Similar Profiles
JONGHYUK CHUNGJONGHYUK CHUNG
Director at CS SharingDirector at CS Sharing
Ajay DevaAjay Deva
Heap Priority Queue at CS 211- Fundamentals Of CS 2Heap Priority Queue at CS 211- Fundamentals Of CS 2
MUHAMMAD ASIMMUHAMMAD ASIM
Senior Manager Advisor-Reporting, Finance, Tax at MHSS& Co. (Affiliated with of UC&CS America & US&CS Global)Senior Manager Advisor-Reporting, Finance, Tax at MHSS& Co. (Affiliated with of UC&CS America & US&CS Global)