SOJUNG KIM
TORONTO,41
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Office Administrative Assistant
Korea University Collge Of Sciences & Biotechnolog
06.2021 - 10.2023
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Junior
Kiehl's Of LOTTEMOLL Department Store
04.2020 - 06.2020
- Assisting customer and Counter service
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced customer satisfaction with exceptional service standards and timely resolution of complaints.
- Interacted well with customers to build connections and nurture relationships.
Junior
Mandarinaduck Of LOTTE Department Store
04.2019 - 01.2020
- Assisting customer and Counter service
- Created and maintained detailed database to develop promotional sales.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
bachelor's degree - Department of Cosmetic Science
Joongbu University
Seoul, Republic of Korea06.2020
Incheon Wondang High School
Incheon, Republic of Korea02.2016
Skills
- Customer relations and communications
- Problem-solving abilities
- Customer Retention Strategies
- Customer Service
- Microsoft Excel
Languages
Korean
Native language
Timeline
Office Administrative Assistant
Korea University Collge Of Sciences & Biotechnolog
06.2021 - 10.2023
Junior
Kiehl's Of LOTTEMOLL Department Store
04.2020 - 06.2020
Junior
Mandarinaduck Of LOTTE Department Store
04.2019 - 01.2020
bachelor's degree - Department of Cosmetic Science
Joongbu University
Incheon Wondang High School
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