SoMyeong Lee
Operations Specialist
Seoul
Summary
Proven Operations Specialist with a track record of driving continuous improvement and operational efficiency at SAS.
Skilled in project management and cross-functional communication, I excel in fostering teamwork and collaboration. Achieved significant enhancements in process documentation and operational performance, demonstrating a keen ability for resource planning and human relations.
Energetic and detail-oriented professional with aggressive ability to adapt quickly to new environments and challenges. Possesses foundational knowledge in operations management and excellent analytical and problem-solving skills. Committed to streamlining processes and enhancing operational efficiency to drive organizational success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Operations Specialist
SAS
Seoul, Seoul
07.2018 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided internal training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to forecast profits and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Worked with AP region members to share the best practices and knowledge
- Provided financial Reports to managers for forecasting pipeline
- Managing contracts and payments for the suppliers
Operations Assistant
Oracle
Seoul, Seoul
12.2017 - 06.2018
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Prepared and delivered operational performance reports to inform management on weekly basis.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone and email.
Sales Operations Intern
Dassault Systemes
Seoul, Seoul
05.2017 - 12.2017
- Assisted with the creation of comprehensive daily reports, resulting in improved understanding of sales performances.
- Supported the documentation for reports.
- Managed CRM system updates and maintenance, ensuring accurate tracking of deals signed by the customer.
- Collaborated with cross-functional teams to ensure seamless communication and alignment on sales initiatives.
- Participated in regular sales training sessions, honing skills for continued professional growth and success within the role.
Education
Bachelor of Arts - Business Administration
The Catholic University of Korea
Bucheon-si, South Korea 03.2012 - 02.2017
Skills
Operations coordination
Operational efficiency
Project management
Process documentation
Human relations
Resource planning and scheduling
Cross-functional communication
Business forecasting
System development
Teamwork and collaboration
Continuous improvement
Hobbies
Drawing Paintings
Timeline
Operations Specialist
SAS
07.2018 - Current
Operations Assistant
Oracle
12.2017 - 06.2018
Sales Operations Intern
Dassault Systemes
05.2017 - 12.2017
Bachelor of Arts - Business Administration
The Catholic University of Korea
03.2012 - 02.2017
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