Songhee Lee

Program Operations Associate

• Owned and supported end-to-end applicant communication and selection operations, designing structured workflows aligned with the annual admissions plan to improve applicant experience and funnel efficiency.
• Built and maintained applicant-facing content by consolidating FAQs, identifying website improvement opportunities, and delivering stage-specific notification messages across email and online platforms.
• Supported online and offline information sessions for prospective applicants, responding to real-time inquiries and facilitating live Q&A sessions to provide clear and timely guidance.
• Managed globally operated application pages, coordinating annual updates and localization requirements with international operations teams.
• Supported academic and program operations including inventory and asset management, internal event logistics, and institutional collaboration events with POSTECH.
• Developed and executed communication plans for admitted candidates, managing withdrawal replacements and backfill processes to ensure cohort continuity and stable program operations.
• Coordinated housing logistics for approximately 200+ residents and managed accommodation arrangements for visiting external partners and instructors.
• Designed and distributed Pre-, Post-, and Alumni surveys achieving a 100% response rate, collecting structured feedback across program lifecycle stages.
• Analyzed survey data to extract actionable insights and implemented data-driven process improvements to enhance operational efficiency and participant experience.
• Led and supported onboarding sessions for newly admitted participants and owned the planning and execution of foundation programs, including kickoff events and graduation ceremonies.
• Supported interviews and the drafting of external communications, including press materials, to increase program visibility.
• Served as a primary point of contact for participants, prospective applicants, and external corporate and institutional partners across online and offline channels.
• Provided professional event hosting and executive-level guest support, ensuring consistent tone, protocol, and communication standards.

Key Impact

• Increased applicant account creation and total applications by 10%+ year-over-year by reducing applicant friction and optimizing communication touchpoints.
• Enabled effective collaboration with international developers by proactively addressing time zone and cultural differences.
• Improved operational efficiency through data-driven feedback loops, survey analysis, and standardized communication processes.

Founder & Product Strategist

One-Stop Lifestyle Platform for Overseas Korean Community

• Designed and conducted user interviews with 300+ overseas Korean users, deriving actionable insights to define app features and optimize UX direction.
• Conducted initial target market research, developed service planning strategies, and built databases to support product development and business operations.
• Prepared and refined business plans and investor pitch materials, aligning with government grant application requirements.

Key Achievements

• Successfully secured multiple government grants:
  Public Technology-based Market-linked Startup Exploration Program (POSTECH, 2023) – Final selection
  Pre-startup Package (Ministry of SMEs and Startups, 2023) – Secured ~50M KRW funding and mentoring support
  Gyeongju Youth Startup Program (2023) – Secured ~12M KRW funding and entrepreneurial education opportunities
• Completed >80% of app prototype and validated service concept with target overseas Korean users.

Business Planning & Administration Intern

Demand Forecasting AI Consulting Company

• Prepared, revised, and optimized government grant proposals and investor pitch materials, including organizing supporting documentation for submission.
• Provided administrative support for patent applications and coordinated related documentation, ensuring timely compliance with procedural requirements.
• Managed company website content and designed corporate branding and promotional materials to enhance public image.
• Executed administrative processes using public systems (e.g., national procurement platform) to streamline operational workflows.

Key Achievements

• Contributed to the successful final selection of company projects for government grant programs.
• Strengthened team trust through demonstrated planning capability, meticulous administrative execution, and accountable handling of responsibilities.