Songyi Baek

• Provided interpretation and administrative support for English-speaking patients of various nationalities during outpatient visits, examinations, and hospital admissions, ensuring effective communication between patients and medical staff.
• Reviewed and processed commission payments for medical tourism agencies, preparing approval and expenditure documents to ensure timely and accurate payment without delays.
• Promoted the hospital through B2B communication with foreign patient agencies, introducing its services and strengthening global partnerships.
• Facilitated smooth and efficient issuance of invitation letters and visas by coordinating communication among international trainees, medical departments, and the Education and Training Office.
• Managed administrative procedures and contract agreements with medical tourism agencies and international insurance companies.
• Conducted English tours for high-profile international visitors, including the Vice Minister of Health of Cambodia, representatives from Germany’s Fraunhofer Institute, the President of the American Association for the Surgery of Trauma (AAST), and delegations from Vietnamese hospitals.
• Oversaw the hospital’s social media channels to enhance global visibility and manage multilingual content.

Scheduling follow-up appointments and providing test instructions after outpatient consultation.

• Trained new staff members on proper customer service and hospitality policies.

• Created short-form videos, animated gifs and motion graphics for social media posts.
• Delivered edits on time for reviews and final delivery.
• Combined text, video and other composited elements onscreen to create logical, coherent layouts.
• Enhanced video quality by applying color correction, grading, and special effects techniques.
• also Design(x-banner, poster etc)