Soobin Jung
Seoul,Seoul
Summary
- Global manager with a proven track record in enhancing service stability through performance monitoring and automation testing.
- Expertise in facilitating real-time communication between global teams and internal stakeholders.
- Skilled in service incident management, operational consistency, and client relationship management.
- Committed to leveraging global communication and operational efficiency to drive organizational success.
Overview
8
8
years of professional experience
Work History
Global Manager
HANYOUNG SYSTECH
12.2022 - 03.2025
- Facilitated real-time communication between global teams and internal stakeholders through email, messaging, and calls.
- Supported service incident management by analysing issues, aligning response strategies, and providing status updates.
- Monitored system performance and maintained incident logs to ensure service stability and compliance with SLAs.
- Assisted in developing and updating operational manuals to improve workflow consistency and reduce recurring issues.
- Helped onboard new projects by establishing processes and conducting training sessions.
- Handled client requests and updated English documentation to reflect operational changes.
- Contributed to automation testing setup and validation to enhance operational efficiency.
- Collaborated in on-call response during critical incidents and maintained business continuity.
Program Coordinator
Wall Street English Korea
Seoul, Seoul
02.2017 - 05.2021
- Assisted with management of student accounts and provided tailored learning consultations.
- Facilitated English instruction and supported students in tracking their learning progress.
- Contributed to sales efforts by clarifying programme details and boosting enrolment rates.
- Ensured retention through effective relationship management and timely follow-ups.
- Addressed customer queries and resolved issues to enhance satisfaction levels.
- Supported training and onboarding of new staff members, contributing to improved team productivity.
Education
Bachelor of Arts - English literature
Gachon University
01-2017
Skills
- Global communication
- Operational consistency
- Client relationship management
- Customer focus
- Team collaboration
- Service stability
- Customer satisfaction
- Performance monitoring
- Communication skills
- Willingness to learn
- Complaint resolution
Languages
English
Advanced
C1
Japanese
Intermediate
B1
French
Elementary
A2
Chinese (Mandarin)
Elementary
A2
Interests
- Playing amateur baseball, demonstrating teamwork and discipline
- Language learning (English, Japanese, Chinese) for continuous self-development
- Creating sports-related content, including short-form video editing
Timeline
Global Manager
HANYOUNG SYSTECH
12.2022 - 03.2025
Program Coordinator
Wall Street English Korea
02.2017 - 05.2021
Bachelor of Arts - English literature
Gachon University