Soohoon Chae
Student
Iksan,45
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
5
5
years of professional experience
Work History
Resort Worker
DH Resort
09.2023 - 12.2023
- Coordinated with housekeeping teams to ensure rooms were prepared in a timely manner for arriving guests.
- Assisted in maintaining a clean and welcoming resort environment for all guests to enjoy their stay.
- Collaborated with team members to ensure high-quality guest experiences, resulting in positive reviews and repeat clientele.
- Handled guest reservations efficiently and accurately, streamlining check-in/out processes.
Restaurant Server
Sangmu Sushi
12.2020 - 05.2021
- Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
- Improved table organization by implementing efficient section assignments within the restaurant layout.
- Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Barista
Apilco
11.2018 - 02.2019
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
BBA - Airline Service Management
Chungwoon University
Hongseong-gun, South Korea02.2025
Skills
Reservation Management
undefinedTimeline
Resort Worker
DH Resort
09.2023 - 12.2023
Restaurant Server
Sangmu Sushi
12.2020 - 05.2021
Barista
Apilco
11.2018 - 02.2019
BBA - Airline Service Management
Chungwoon University
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