SOOJEONG PARK

AS Cloud Support Network Engineer has been solving problems, working with customers. Mainly troubleshoot and solve technical problems of AWS customers, and drive customer communication during the critical events.

[Main Jobs]

• Improved performance by identifying bottlenecks and implementing appropriate solutions.
• Diagnosed and executed resolution for network issue
• Improved overall user experience through support, training, troubleshooting
• Provided techinical leadership and delivered innovative products and services to address specific requirement
• Worked with internal stakeholder to improve customer's experience
• Understood customer needs and objectives on evaluation by conducting data analysis

[Tasks]

• Leaded NHT (New Hire Training) for Cloud Support Associate for Network Fundamental Training
• Leaded Route53 Architecture Training for internal
• Leaded AWS VPN/Route53 Technical Session & Hand-on Workshop for MSP (Managed Service Provider)
• Published public article for ELB service (Elasitic Load Balancing)
• Mentoring for new-hire and SME (Subject Matter Expert) candidates

[Main Jobs]

• Designed network architecture for data-center, factory, branch and new service zone
• Diagnosed network infra in architecture, configuration and IT audit
• Analyzed cased related with networking issue in connectivity, latency and unresolved abnormalities
• implemented projects for migration systems, opening new services, changing items
• Advised what customer requested in techinical issue, opening/moving branches and investing items
• Implemented and maintained 400+ network devices including router, L2/L3/L4 switches, WAN accelerator and FW across global
• Collaborated with customers to develop comprehensive strategies for network upgrades and expansions
• Developed detailed documentation, providing a valuable resource for IT team when addressing network-related tasks or projects
• Assisted in budget planing process by estimating costs associated with future network projects

[Projects]

• LGE VDI Project in Public Cloud (2019-09 ~ 2021-02) : Designed standard network architecture for connectivity between on-premise network and public cloud network. Connected 50+ branches and Datacenter across global with low cost. Developed network architecture standard including configuration, IP plan, routing and required model based on network scale
• LGE VC battery factory in Detriot, US (2018-01) : Designed network architecture for new opening factory and lead to delivery network project including set-up 100+ devices (routers, switches, wireless, and LAN/WAN cables)
• LGE IT Audit for Canada and Indonesia corporation : Diagnosed and conducted thorough assessment of existing network, identifying areas for improvement or potential risks
• Worked IT manager in Networking Team in New Jersey, US (6M/M)
• LG Chemical Fiber Installation (2013-11 ~ 2013-12) : Installed new fiber between each factory and centralized control center in Cheong-ju

[Tasks]

• LGE Global Circuit Budget Planning (2017 ~ 2020) : Reduced circuit expenses by 20% by implementing negotiation with global providers
• Improvement of datacenter in China, Europe and US for LGE : analyzed potential risks and improved system reliability by consulting and providing proposals
• Network H/W maintenance for LGE : Integrated maintenance contract for networking H/W with the scale of 400+ annually
• PoC : analyzed new solutions/products for WAN accelerator, SD-WAN

AS network QA performed inspections for networking products like Firewall, UTM and IPS. Mainly checked new software on network products using testing scripts before releasing to public also communicated with internal stakeholders to resolve bugs and issues