Summary
Overview
Work History
Education
Skills
Timeline
Generic

Soonbo Kwon

Customer Service Representative
Soeul,11

Summary

Customer service specialist with 10+ years of working experience on global container shipping line, 10 years of export booking and 1 year of export document.

Acquired knowledge on the flow and process of ocean trade & shipping& logistics from cooperating with many kind of transportation parties.

Overview

11
11
years of professional experience

Work History

Customer Department – Document

EVERGREEN LINE
02.2024 - Current
  • Handled document including B/Ls, SR, invoice for US/CA/ECSA trade.
  • Filed AMS/ACI for US/CA export shipment.
  • Issued B/Ls under requested types: Original, Surrender, SWB.
  • Checked error of export customs declaration with customers.
  • Reviewed SR sent by customer in accordance with each country’s import customs regulations.

Customer Department – Booking

EVERGREEN LINE
01.2014 - 01.2024
  • Handled bookings for EUR/MED/AFR/ECSA/WCSA/CARI trade including special cargoes like DG, Non-DG battery, used car, FLEXI, Reefer and OOG.
  • Monitored weekly sailing schedule in order to adjust document deadline and inform it to customers.
  • Liaised with overseas branches during unexpected events, delays or vessel related issues, to make sure the reasons and find the way to improve the situation.
  • Dealt with customers complaints when it is unable to accommodate their demand.
  • Cooperated with terminals and truckers regarding empty/ful & gate in/out containers.
  • Contacted headquarter and explained some situation on behalf of customers in order to waive unreasonable cost.
  • Studied general routing and applied spot routing to headquarter.
  • Checked cargo tracking and figured out the reasons for delayed shipment to report to customers.
  • Matched both B/L and contract if there are some discrepancy for making invoice.
  • Charged ocean freight to customers along with their own billing system.
  • Applied DG cargoes information to DG team & vessel operator based on DG certificate received from customers.

Education

Bachelor of Economics -

Hanyang University (ERICA)
Gyeonggi-do, South Korea
04.2001 -

Skills

Communication skills

Problem-solving aptitude

Good command of written and verbal English

Timeline

Customer Department – Document

EVERGREEN LINE
02.2024 - Current

Customer Department – Booking

EVERGREEN LINE
01.2014 - 01.2024

Bachelor of Economics -

Hanyang University (ERICA)
04.2001 -

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Soonbo KwonCustomer Service Representative