So Ryung June
Retail Learning & Development Partner
Seoul
Summary
Ready to become the front face of CHANEL; willing to coach staffs to engage and develop the brand values. A dependable candidate who's successful at managing multiple priorities with a positive attitude to reach any goal.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Client Advisor
Gucci Korea
10.2021 - Current
- Cultivated long-lasting relationships with clients through consistent communication and personalized service.
- Mentored junior advisors, fostering professional growth and contributing to team success.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Maintained top performer within sales KPI, achieved in more than 35% in cross selling, 3.5mil average ticket sales. (store average 26%, 2.8mil AVT)
Service Desk
Filatech
07.2020 - 09.2021
- Improved service desk efficiency by streamlining processes and implementing new software tools.
- Developed detailed documentation for IT service desk procedures, enabling faster onboarding of Samsung employers.
- Manufactured in FAQ manual
- Enhanced customer satisfaction by efficiently addressing and resolving service desk inquiries.
Education
Bachelor of Arts - Double Major in English And Chinese Literature
Chungnam National University (CNU)
Daejeon, South Korea 04.2001 -
High School Diploma -
Korean International School 深圳韩国国际学校
ShenZhen, China 04.2001 -
Skills
- Client Retention Strategies
- Client interaction
- Direct Sales
- Data Management (KPI)
- Trilingual
- Product and service knowledge (in charge of WRTW)
Timeline
Senior Client Advisor
Gucci Korea
10.2021 - Current
Service Desk
Filatech
07.2020 - 09.2021
Bachelor of Arts - Double Major in English And Chinese Literature
Chungnam National University (CNU)
04.2001 -
High School Diploma -
Korean International School 深圳韩国国际学校
04.2001 -
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