SOYEONG YOUN
HOTELIER
Seoul,Gangseo-gu
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Hotel Front Desk Clerk
RAMADA SEOUL DDM
03.2024 - Current
- Answered phone within 1 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Server
Taqueria Macha
02.2023 - 07.2023
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server Trainer
Tasting Room IFC Mall
10.2020 - 04.2023
- Monitored new server performance and offered continuous support throughout training period.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Analyzed and evaluated training effectiveness and program outcomes.
Server
Hna6gam
09.2018 - 09.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
Jugo Juice
07.2017 - 05.2018
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Cashier
New World Wellington City
10.2016 - 03.2017
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered product questions using knowledge of sales and store promotions.
Server
Outback Steakhouse
07.2015 - 09.2016
- Bussed and reset tables to keep dining room and work areas clean.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Administrative Studies, South Korea - Accounting And Business Management
Myeongji University
Seoul 03.2012 - 02.2020
High School Diploma -
Seondeok Girl's High School
Gyeongju, South Korea 03.2009 - 02.2012
Skills
Adaptability
Payment Processing
Guest Registration
Phone and Email Etiquette
Problem-solving skills
Time Management
Welcoming guests
Guest Relations
Multitasking
Timeline
Hotel Front Desk Clerk
RAMADA SEOUL DDM
03.2024 - Current
Server
Taqueria Macha
02.2023 - 07.2023
Server Trainer
Tasting Room IFC Mall
10.2020 - 04.2023
Server
Hna6gam
09.2018 - 09.2019
Barista
Jugo Juice
07.2017 - 05.2018
Cashier
New World Wellington City
10.2016 - 03.2017
Server
Outback Steakhouse
07.2015 - 09.2016
Bachelor of Administrative Studies, South Korea - Accounting And Business Management
Myeongji University
03.2012 - 02.2020
High School Diploma -
Seondeok Girl's High School
03.2009 - 02.2012