So Young Jong

In charge of Customer Service.

• Actively interacted with clients to ensure their needs were satisfied, followed by sales productivity.
• Managed complex customer issues effectively, with communications with upper leaders to implement best possible solutions and to maintain quality service.

In charge of Community

• Managed social media channels(Instagram, Search engines, etc) effectively for improved brand visibility and increased influx of potential clients.
• Maintained good relationships with clients to form a community and a culture within the facility.
• Planned and executed regular community events, providing a sense of belonging among both clients and coaches.
• Planned, designed, and scheduled phases for community events.

In charge of Staffs

• Communicated with staffs to assign schedules, to listen to concerns and to provide with appropriate middle ground, fostering team cooperation and productivity.

• Instructed students in breathing and meditation and shared personal experiences to help them be more mindful.
• Guided students to realize and recognize their own muscles, and how to move their bodies in order to gain strength and flexibility.
• Expanded knowledge of anatomy, alignment principles, and sequencing through continuous education and workshops.
• Developed strong relationships with students through consistent communication.
• Be very observant of students during classes.

In charge of Customer Service

• Managed different platforms to respond to customer requests for products and services, and effectively resolved customer complaints with empathy to provide satisfaction to customers.

Products

• Planned and designed new products with the designer and co-workers.
• Verified products appeared at correct locations in proper quantities
• Managed detail pages of products on company website for quality explanation of the product, visually appealing layouts and better user experience.
• Managed online inventory to ensure timely fulfillment of customer orders and reduced stocks.