Soyun Yi
Key Account Manager - Korea
Seodaemun-gu,11
Summary
Collaborative National Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
I have worked with ISI Emerging Markets Group as a national Key Account Manager since 2011. At ISI, I’m in charge of whole CEIC & EMIS existing clients in Korea.
My main responsibilities are as protecting retention & managing existing contracts (USD 2 M PA, 90 Clients) and exploring upselling & cross sales leads from existing clients, generating revenue from them.
Conducting professional training sessions for clients on a regular and ad-hoc basis
Supporting existing clients via fulfilling their requests such as data/technical inquiries, contract related affairs and renewal managements
Overview
17
17
years of professional experience
9
9
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
National Key Account Manager
ISI Emerging Markets Group
09.2011 - Current
- Management Retention by $ 2 Million PA from 90 existing clients
- Maintaining NRR (Net Retention Rate, including upselling) over 103.4 % at yearly average since 2011
- Established quarterly sales targets that aligned closely with corporate objectives.
- Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
- Exploring cross & upselling sales leads from existing clients by promoting our products and providing professional support
- Created customized sales proposals for key accounts, showcasing unique solutions tailored to their specific needs.
- Collaborated with cross-functional teams to deliver tailored solutions for key accounts.
- Conducted ongoing competitor analysis, remaining current on industry news and emerging trends to inform strategic decision making.
- Built and maintained strong client relationships to drive business growth.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
- Provided exceptional support to clients, fostering long-term partnerships and generating repeat business.
- Developed strong relationships with national clients through effective communication and negotiation skills.
- Identified new business opportunities through market research and competitive analysis, driving revenue growth.
- Developed and delivered presentations to key customers to position products and services.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Built relationships with customers and community to promote long term business growth.
Relationship Manager
CEIC Data Company
09.2011 - Current
- Help solving their pain points (i.e Functionality gaps, efficiently & workflow process problems, etc.)
- Providing regular training sessions on company platform
- Help them with data mining & analysis
- Support current clients regarding data queries, technical issues and other customer support related issues
- Have kept higher retention rate
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Analyst and Business Support
Woori Investment & Securities
08.2007 - 05.2011
- Stock screening, Research and Data mining
- Screen for 5 to 6 companies by analyzing growth drivers, valuations and industry conditions on a weekly base
- Author and release a weekly top picks report to institutional investors, and coordinate projects with major institutional investors
- Participated in development of investment strategies and assist in preparation of quarterly and annual strategy reports based on various market and economic data
- Provided research reports or data per requests from the investment banking, M&A and IPO departments utilizing various data tools such as Thomson Reuters (I/B/E/S Datastream), Bloomberg, and FnGuide
- Collected and analyzed market and economic data & indicators for major institutional clients
- Ensure information regarding corporate activities and economic issues are accurately conveyed
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined data collection methods to improve speed and accuracy of analysis.
Education
Master of Arts - Big Data
05.2019 - 02.2021
MBA - Finance & Banking
03.2005 - 02.2007
Bachelor of Arts - Business Management and English translation
05.2000 - 02.2004
Bachelor of Arts - British & American English
05.2002 - 06.2003
Skills
MS Office
Certification
TESOL certification, Nova Southeastern University, 09/01/09
Timeline
ASSIST - Master of Arts, Big Data
05.2019 - 02.2021
National Key Account Manager - ISI Emerging Markets Group
09.2011 - Current
Relationship Manager - CEIC Data Company
09.2011 - Current
Analyst and Business Support - Woori Investment & Securities
08.2007 - 05.2011
Korea Development Institute - MBA, Finance & Banking
03.2005 - 02.2007
University of Oslo - Bachelor of Arts, British & American English
05.2002 - 06.2003
Kyunghee University - Bachelor of Arts, Business Management and English translation
05.2000 - 02.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Korean
Native language
English
Proficient
C2
Personal Information
Date of Birth: 01/14/81
Educationalactivities
Participate in Korea Economic Daily “Strategic Planning Specialist Program”, 09/01/09 - 10/01/09
Alias
Grace Yi
Personal Information
Date of Birth: 01/14/81
Educationalactivities
Participate in Korea Economic Daily “Strategic Planning Specialist Program”, 09/01/09 - 10/01/09
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