Sue Yeon Lim
Senior Operations Manager
Seoul Nowon Gu Sanggye-dong ,11
Summary
Dynamic Senior Manager with a proven track record at JustCo, excelling in operations management and strategic planning. Achieved significant revenue growth through exceptional customer service and strong team leadership. Skilled in talent development and budget oversight, fostering a collaborative environment that enhances performance and drives success.
Overview
15
15
years of professional experience
1
1
Language
Work History
Senior Manager (Community)
JustCo
03.2019 - 05.2025
- Implemented and developed operational standards, policies and procedures.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided strong leadership to Improve team performance by providing comprehensive training and fostering a collaborative work environment and morale.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Operations Manager
The Executive Centre
01.2010 - 10.2018
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
Education
Bachelors Degree - Advertising & Public Relations
Namseoul University
Cheonan, South Korea 04.2001 -
Skills
Operations management
Strategic planning
Talent development
Team leadership & collaboration
Resource allocation
Budget oversight
Timeline
Senior Manager (Community)
JustCo
03.2019 - 05.2025
Operations Manager
The Executive Centre
01.2010 - 10.2018
Bachelors Degree - Advertising & Public Relations
Namseoul University
04.2001 -