Suhyeon LEE
Technical Consultant & Implementer
Seoul/Songpa-gu
Summary
Starting as an ITSM Technical Consultant, I have been working with customers on a variety of new experiences, from ITOM, ITAM, and SPM, along with the ServiceNow platform. New experiences and challenges are always fun. I enjoy working to improve customer and user satisfaction by creating the best results within the given resources. As you know, it is not easy.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
LinaOne IT Service Management as a Developer
Megazone Cloud
08.2024 - Current
- Change Management , Release Management Process Design & Implement
- DevOps Integration with Gitlab (CI), Jenkins (CD)
- Add DevOps Integration Function on Change Management & Release Management
- Design & Migrate Common Service Data Management and CMDB
Coupang Software Asset Management Project Leader
MegazoneCloud Corp.
06.2024 - 10.2024
- Provide visibility to optimize customer organization's license usage and maintain compliance through software asset management
- As a Project Tech Leader, Overall Technical advise for Software Asset Management
- Collect data on all end-user devices held by the organization and compile a list of software installed on each end-user device.
- Design and implement a service catalog that automates the licensing and installation of software owned by your organization on end-user devices.
- Collects usage of SaaS licenses subscribed by the organization (17 Publishers: Microsoft, ADobe, Jetbrains, Google Workspace, etc.)
- Implementing a Service Catalog to Automate SaaS License Assignment for End Users
Kookmin Bank ITSM & AIOps
MegazoneCloud
09.2022 - 03.2023
- During the project, resolve communication issues between clients, vendors, partners, and the company, and proactively communicate to contribute to the completion of the project.
- Resolving technical issues throughout the project
- Improve customer user experience through UI/UX improvements
- Develop integration function with local software ( SSO, Messenger, SMS)
- Implement event and incident management process, implement integration with 6 or more event monitoring systems (Application Performance Monitoring, Database Performance Monitoring, Server Monitoring System, Network Monitoring System)
Software Developer, Technical Consultant
STEG
11.2017 - 09.2021
- Seoul University ITSM Project: Service request management, campus computer network management process and statistics implementation
- Korea Credit Bureau ITSM Project: Service request process, change management process, service level management process implementation, Implementation of various interfaces required for system operation (SSO, 3rd Party Approval System, personnel/organization information, Integrated monitoring system, PC/OA management system, configuration management system (Jira, Frism))
- Korean district heating corporation ITSM Project: Change management process and interface implementation, configuration management process, backup and batch management process implementation
- 21st year new employee OJT technical training
- Korea Bank Maintenance : Configuration management system interface implementation, collation work process implementation, overall project troubleshooting support
- Company Project : SLM module improvement and implementation
- korean district heating corporation ITSM enhancement Project: Process update and improvement according to change work procedures, UI/UX improvement for some user screens.
Education
Bachelor of Science - Civil Engineering
INHA UNIVERSITY
100, Inha-ro, Michuhol-gu, Incheon 03.2009 - 08.2017
Skills
Programming
Problem-solving
API integration
Software development
Certification
ServiceNow Certified System Administrator
Timeline
LinaOne IT Service Management as a Developer
Megazone Cloud
08.2024 - Current
Coupang Software Asset Management Project Leader
MegazoneCloud Corp.
06.2024 - 10.2024
ServiceNow Certified Application Developer
06-2024
CIS(Certified Implementation Specialist)-SAM
11-2023
Kookmin Bank ITSM & AIOps
MegazoneCloud
09.2022 - 03.2023
CIS(Certified Implementation Specialist)-ITSM
05-2022
ServiceNow Certified System Administrator
11-2021
Software Developer, Technical Consultant
STEG
11.2017 - 09.2021
Bachelor of Science - Civil Engineering
INHA UNIVERSITY
03.2009 - 08.2017
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