SUKYUNG CHO

• Created and translated viral memes by monitoring TikTok and Instagram

trends for high Korean audience relatability, which resulted in one reel

reaching 2.98M+ views

• Conducted independent analysis and benchmarking of similar accounts to

identify market gaps and define unique value propositions

• Adapted English memes for Korean audiences while demonstrating cultural sensitivity and localization skills

• Developed strong cross-cultural communication skills through hands-on

experience working with diverse international customers

• Crafted targeted social media campaigns, such as reels, posts, and stories, which increased engagement rates by 25%

• Provided attentive customer service in a high-volume, landmark cafe on the 38th floor, ensuring efficient operations and strengthening customer loyalty

• Responded promptly to customer inquiries and resolved complex issues swiftly, strengthening satisfaction and retention in a bustling, high-pressure setting

• Excelled in multitasking by handling multiple orders and tasks with precision, significantly enhancing team productivity and guest experience