Sumin Yang

Adept at navigating high-stress situations, I excelled as a Customer Service Manager at Hanwha Aquaplanet, enhancing customer satisfaction and loyalty. My expertise in critical thinking and active listening propelled team performance and complaint resolution, showcasing a strong blend of hard and soft skills essential for customer-centric roles.

Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

I have previous experience in customer face-to-face service and customer center work. While doing this work, I learned service mind and situational coping skills. I felt responsibility and passion for dealing with customers while facing various customers. I also applied because I was interested in working for a travel agency and informing customers of travel-related matters. At Agoda, I will help customers to use it smoothly in the process of preparing for their trip and I will try to make them go on the trip with happy memories of Agoda.