Summer Ki
City
Summary
Experienced restaurant server with a strong background in foodservice, recognized for exceptional customer service and teamwork. Proven ability to memorize detailed menus and provide personalized recommendations, enhancing guest experiences. Demonstrated success in maintaining high customer satisfaction ratings through effective problem-solving and efficient table management. Adaptable to fast-paced environments, consistently delivering accurate orders and supporting team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Server
Fourseasons Hotel Seoul
Seoul
12.2022 - 01.2025
- Communicated effectively with kitchen staff to monitor order status and item availability.
- Maintained positive relationships with co-workers and customers through friendly interactions.
- Assisted fellow servers during peak hours and special events to ensure smooth operations.
- Managed multiple tasks simultaneously while delivering exceptional customer service.
- Collected feedback from guests to resolve issues and enhance service quality.
- Provided menu recommendations, addressing inquiries about ingredients and preparation methods.
- Took reservations and processed to-go orders to streamline operations for customers and restaurant.
- Completed opening and closing checklists, ensuring efficient restaurant management.
Education
Associate Degree - Hotel Tourism Department
Hanyang Women's University
Seoul02-2024
Skills
- Menu knowledge and recommendations
- Customer service and satisfaction
- Point of sale operation
- Feedback collection and resolution
- Team collaboration and workflow optimization
- Reservation handling and guest seating management
- Problem solving and conflict resolution
- Task prioritization and memory retention
- Customer relationship management
- Attention to detail in food safety
- Order management and preparation knowledge
- Wine pairings and service
- Table setting arrangements and management
- Dining area maintenance and cleanliness
- Food and beverage pairings
- High volume dining expertise
- Allergy awareness and special dietary requirements
Languages
Korean
First Language
English
Elementary (A2)
A2
Certification
- A hotel service provider's license
- Service Management Certificate (SMAT 1 LV)
Timeline
Restaurant Server
Fourseasons Hotel Seoul
12.2022 - 01.2025
Associate Degree - Hotel Tourism Department
Hanyang Women's University
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