Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sung-eun Kim

Entry-Level Customer Service Agent
Sejong

Summary

Motivated and reliable professional with experience in customer service, education, and student leadership. Skilled in clear communication, teamwork, and managing operational tasks with accuracy and care. Looking to bring positive energy and a service mindset to a ground staff position.

Overview

4
4
years of professional experience
6
6
Certifications

Work History

Volunteer Work

Good Neighbors
Seoul, Seoul
02.2025 - Current
  • Delivered timely, accurate, and culturally sensitive translations of letters and documents, ensuring clear communication between diverse stakeholders
  • Utilized IT tools to manage translation tasks efficiently and meet deadlines
  • Maintained a positive attitude and worked collaboratively within a volunteer team to uphold high-quality service standards
  • Supported effective communication between the organization and international partners, contributing to smooth operations and customer satisfaction

Student Council President

Dankook University
Yongin
03.2023 - 02.2024
  • Oversaw budget management and conducted thorough review of financial reports ensuring compliance with university regulations
  • Coordinated and documented weekly council meetings, including agenda preparation and minutes-taking to ensure clear communication
  • Managed official correspondence and maintained accurate records of council activities and decisions
  • Facilitated communication between student body and university administration, addressing student concerns and promoting transparent dialogue
  • Supported event planning and administrative tasks to enhance student engagement and campus life

Piano Instructor

Haim Music Academy
02.2022 - 01.2023
  • Provided personalized piano lessons to students of various ages and skill levels, fostering both technical skills and musical expression
  • Developed customized lesson plans tailored to individual learning styles and goals to maximize student progress
  • Organized and led student recitals and performances to build confidence and showcase talent
  • Maintained clear communication with students and parents regarding progress, practice recommendations, and upcoming events
  • Utilized educational technology tools to enhance learning experiences and track student development

Customer Service Assistant(Kids Café)

Pongdang Milgaru Kids Cafe
Yongin, Chungcheongnam-do
03.2021 - 02.2022
  • Provided friendly and attentive customer service to children and their parents, ensuring a safe and enjoyable environment
  • Assisted in maintaining cleanliness and safety standards throughout the play area
  • Supported event setup and daily operations to enhance customer satisfaction
  • Communicated effectively with team members to ensure smooth workflow and teamwork

Education

Bachelor of Arts - Music Composition

Dankook University
Yongin
04.2001 -

Skills

  • Effective communication and strong interpersonal skills

  • Efficiently handle and verify reports to maintain accuracy and relevance

  • Proficient in using digital tools and software applications

  • Demonstrates a positive attitude and proactive approach

  • Collaborative team member who contributes to group goals

Certification

HSK Level 5 (Chinese Proficiency Test)

Timeline

HSK Level 5 (Chinese Proficiency Test)

06-2025

TOEIC Speaking – Intermediate High

04-2025

Level 1 Aviation Service Specialist Certificate

04-2025

Volunteer Work

Good Neighbors
02.2025 - Current

Airport Check-in Counter DCS Practical Certificate

10-2024

Level 1 International Flight Reservation Certificate

09-2024

Level 1 Airline Fares and Ticketing Certificate

08-2024

Student Council President

Dankook University
03.2023 - 02.2024

Piano Instructor

Haim Music Academy
02.2022 - 01.2023

Customer Service Assistant(Kids Café)

Pongdang Milgaru Kids Cafe
03.2021 - 02.2022

Bachelor of Arts - Music Composition

Dankook University
04.2001 -
Sung-eun KimEntry-Level Customer Service Agent