Sung-eun Kim
Entry-Level Customer Service Agent
Sejong
Summary
Motivated and reliable professional with experience in customer service, education, and student leadership. Skilled in clear communication, teamwork, and managing operational tasks with accuracy and care. Looking to bring positive energy and a service mindset to a ground staff position.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Volunteer Work
Good Neighbors
Seoul, Seoul
02.2025 - Current
- Delivered timely, accurate, and culturally sensitive translations of letters and documents, ensuring clear communication between diverse stakeholders
- Utilized IT tools to manage translation tasks efficiently and meet deadlines
- Maintained a positive attitude and worked collaboratively within a volunteer team to uphold high-quality service standards
- Supported effective communication between the organization and international partners, contributing to smooth operations and customer satisfaction
Student Council President
Dankook University
Yongin
03.2023 - 02.2024
- Oversaw budget management and conducted thorough review of financial reports ensuring compliance with university regulations
- Coordinated and documented weekly council meetings, including agenda preparation and minutes-taking to ensure clear communication
- Managed official correspondence and maintained accurate records of council activities and decisions
- Facilitated communication between student body and university administration, addressing student concerns and promoting transparent dialogue
- Supported event planning and administrative tasks to enhance student engagement and campus life
Piano Instructor
Haim Music Academy
02.2022 - 01.2023
- Provided personalized piano lessons to students of various ages and skill levels, fostering both technical skills and musical expression
- Developed customized lesson plans tailored to individual learning styles and goals to maximize student progress
- Organized and led student recitals and performances to build confidence and showcase talent
- Maintained clear communication with students and parents regarding progress, practice recommendations, and upcoming events
- Utilized educational technology tools to enhance learning experiences and track student development
Customer Service Assistant(Kids Café)
Pongdang Milgaru Kids Cafe
Yongin, Chungcheongnam-do
03.2021 - 02.2022
- Provided friendly and attentive customer service to children and their parents, ensuring a safe and enjoyable environment
- Assisted in maintaining cleanliness and safety standards throughout the play area
- Supported event setup and daily operations to enhance customer satisfaction
- Communicated effectively with team members to ensure smooth workflow and teamwork
Education
Bachelor of Arts - Music Composition
Dankook University
Yongin 04.2001 -
Skills
- Effective communication and strong interpersonal skills
- Efficiently handle and verify reports to maintain accuracy and relevance
- Proficient in using digital tools and software applications
- Demonstrates a positive attitude and proactive approach
- Collaborative team member who contributes to group goals
Certification
HSK Level 5 (Chinese Proficiency Test)
Timeline
HSK Level 5 (Chinese Proficiency Test)
06-2025
TOEIC Speaking – Intermediate High
04-2025
Level 1 Aviation Service Specialist Certificate
04-2025
Volunteer Work
Good Neighbors
02.2025 - Current
Airport Check-in Counter DCS Practical Certificate
10-2024
Level 1 International Flight Reservation Certificate
09-2024
Level 1 Airline Fares and Ticketing Certificate
08-2024
Student Council President
Dankook University
03.2023 - 02.2024
Piano Instructor
Haim Music Academy
02.2022 - 01.2023
Customer Service Assistant(Kids Café)
Pongdang Milgaru Kids Cafe
03.2021 - 02.2022
Bachelor of Arts - Music Composition
Dankook University
04.2001 -
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