Sung In Baik

• Greeted visitors and customers upon arrival, offered assistance, and answered questions.
• Served as a translator and interpreter, facilitating seamless communication between guests, staff, headquarters, and partner organizations.
• Managed reservations, customer inquiries, and facility operations across 8 different branches of UH Suite in Seoul.
• Made comprehensive travel arrangements, bookings, reservations, and trip plans for guests before their arrival in Korea and throughout their stay.
• Maintained a 100% monthly review target on booking platforms through proactive service.
• Streamlined internal communication and scheduling, reducing inefficiencies.
• Trained and mentored staff, ensuring high service standards across shifts.
• Led emergency evacuations, prioritizing guest safety and crisis management.

• Provided exceptional care for infants and toddlers, attending to their physical needs while fostering emotional wellbeing.
• Supported children''s social-emotional development through group activities, role-playing exercises, and one-on-one interactions.
• Contributed ideas during staff meetings about ways to improve overall quality of care provided at the nursery.
• Ensured the safety of outdoor and indoor areas, toy storage, laundry, and kitchen tasks, and completed daily routines.
• Remembered and managed each child's meals, allergies, and sleep patterns individually.
• Collaborated with the staff team to create a supportive environment for the children.
• Provided daily care, including administering medication and emergency treatment when necessary.
• Facilitated smooth transitions between different parts of the daily routine by clearly communicating expectations to children throughout the day.

• Maintained and updated focus week report, learning journal, and daily reports
• Administrated medication and first aid treatments when required, prioritizing child safety and wellbeing
• Maintained daily open communication with parents during pickup regarding child's day and development also monitored child's behaviors and health, reporting changes or concerns promptly
• Planned and supervised learning-focused activities indoor and outdoor locations to keep children engaged and positively use the time for children ages 0 to 4

• Spearheaded seasonal events such as winter camps by planning syllabi and resolving complex problems that impacted lesson schedules and planning
• Set up and managed professional online teaching sessions using Zoom
• Assisted students with improving their English
• Accepted coaching from fellow teachers and administrators and immediately incorporated feedback

• Planned lessons thoroughly and provided at-home lessons with flexible working hours to meet specific demands of student
• Communicating tracked development of the students with the parents periodically with a report

• Set targeted weekly homework to aid development and confidence in practical learning
• Produced visual aids within teaching presentations to assist in conveying language information to non-native English students
• Created and delivered engaging lesson plans to accommodate different learning styles.

• Prepared and served beverages.

• Escorted customers

• Managed inventory and restocked supplies.

• Successfully managed café during times of high pressure while maintaining optimized hygiene.

• Handled customer complaints and resolved issues promptly, ensuring customer satisfaction.

• In charge of opening, closing, and shift change duties to ensure smooth operations.

• Oversaw the overall operations of the Global Students Association as Vice President and Event team leader, managing agendas, calendars, and schedules to enhance productivity and organizational initiatives.
• Handled budgets, prepared financial reports, and allocated funds for event operations.
• Organized and executed various events, including student orientation sessions, international student welcoming parties, arranging travels for Meeting and Training (MT), campus tours and NGO fundraising campaigns.
• Led a successful fundraising campaign for the NGO Dream Touch For All, achieving a donation goal of 1,000,000 KRW.
• Managed inventory and supply procurement, ensuring efficient stock control for event materials and office supplies.
• Arranged conference rooms and facilities for meetings, ensuring seamless event execution.
• Developed advertising and marketing strategies across direct channels, social media platforms, and merchandise promotions.

•One of the founding members of the Global Students Association, dedicated to supporting international students.
•Worked in the department responsible for translating key university announcements, text messages, and emails from Korean to English.

• Worked with multiple departments to design and establish a welcoming lounge for Language Department students.
• Coordinated large-scale events, including parties, gatherings, and official functions.
• Managed contract negotiations, securing approvals and finalizing agreements.
• Built and maintained client relationships through successful event planning and execution.