Sungjoo Lee
Summary
Dedicated Bilingual Customer Service Agent with a successful track record in providing exemplary support in both English and Korean within a remote work environment. Proficient in leveraging virtual communication tools and technologies to deliver top-tier customer service. With a deep understanding of customer needs, I excel in promptly addressing inquiries, resolving issues efficiently, and fostering positive customer experiences from a remote setting. Adaptable to diverse work environments, I bring a proactive and detail-oriented approach to problem-solving, ensuring seamless collaboration with cross-functional teams. My remote work experience has honed my self-motivation, time management, and communication skills, making me well-equipped to thrive in a dynamic and virtual customer service role. Eager to contribute language proficiency, remote work expertise, and a customer-centric mindset to elevate the service standards of a forward-thinking team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Korean Specialist as a Bilingual Customer Service
Fiton Health
12.2019 - 08.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Streamlined communication processes for better efficiency between team members and clients.
- Collaborated with other departments for seamless coordination during escalated situations or special requests.
- Maintained a high level of cultural sensitivity, fostering an inclusive work environment for all employees.
- Ensured compliance with company policies and procedures through regular monitoring and reinforcement of best practices.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Korean-speaking customers.
Korean Medical Interpreter
Language Line Solutions
09.2018 - 12.2019
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Contributed to a supportive healthcare environment by fostering open dialogue and trust between providers and patients through skilled interpretation services.
Education
Bachelor of Arts - Social Work
Ewha Womans University
Seoul, South Korea02.1986
Skills
- Customer service
- Technical Communication
- Attention to detail
- Time management
Certification
- Korean Social Worker level 2
- Medical Interpreter Training
Languages
Korean
Native language
English
Advanced
C1
Timeline
Korean Specialist as a Bilingual Customer Service
Fiton Health
12.2019 - 08.2023
Korean Medical Interpreter
Language Line Solutions
09.2018 - 12.2019
Bachelor of Arts - Social Work
Ewha Womans University
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