SUNG KWAN, KIM

• Support strategic initiatives and executive-level projects through cross-departmental coordination and structured communication.
• Attended business meetings in the United States as a representative of the team, facilitating cross-border collaboration and ensuring alignment with global partners.
• Reviewed and verified detailed preparations for international and domestic corporate events, securing operational readiness and flawless on-site execution.
• Compiled and presented weekly operational review reports on ongoing projects and event activities, providing insights on progress, risks, and next steps.
• Supported the Team Leader in day-to-day management tasks, including scheduling, documentation review, stakeholder communication, and decision-making preparation.
• Leveraged prior experience in logistics coordination and overseas client management to enhance global execution capabilities and strengthen external communication channels.

• Assisted the "Branch Director" in managing operations across 9 logistics centers, acting as a key liaison between headquarters and field teams.
• Consolidated workforce and infrastructure needs, driving process efficiency, and consistent execution of branch-level initiatives.
• Developed and maintained weekly, monthly, quarterly, and annual operational plans, and P&L performance reports.
• Planned and executed annual workforce and engagement events for approximately 80 employees across multiple centers.
• Arranged and hosted site visit programs for overseas corporate partners, executives, and international university groups, delivering operational briefings, and guided tours.
• Served as the main contact for foreign visitors, managing logistics, schedules, and interpretation support, and strengthening CJ Logistics’ global communication and brand presence.

(→ Built foundational experience in global client communication and multi-site coordination, which directly contributed to current strategic and cross-border support role at CJ ENM.)

• Executed end-to-end outbound operations for e-commerce fulfillment with a strong focus on accuracy, productivity, and workflow efficiency, consistently identifying process bottlenecks and implementing practical improvements.
• Coordinated daily communication with external vendors and carriers to resolve operational issues swiftly, ensuring minimal disruption to fulfillment timelines.
• Prepared concise operational reports to support data-driven decision making and enhance visibility into productivity trends and resource needs.
• Supported visits from overseas partners, executives, and foreign guests by providing infrastructure tours and operational briefings, gaining early experience in professional on-site guidance and cross-cultural interaction.

• Completed the Group-Wide New Graduate Onboarding Program, including one-month OJT training organized by the HR Headquarters.
• Participated in company-wide foundational training sessions, executive Zoom meetings, and cross-affiliate job function workshops.
• Conducted onsite field visits to key business locations and operational sites for practical understanding of corporate workflow and culture.

• Managed weekly operational plans and training programs for the unit in the role of Education Officer.
• Planned and executed soldier education programs and arranged external guest speaker lectures as the Public Relations & Education Officer.
• Led a platoon as Platoon Leader, overseeing daily operations, personnel management for both NCOs and enlisted soldiers, as well as conducting counseling and maintaining administrative records.