SUYEON LIM
Cabin Crew
Yeonggwang,46
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Jeju Airline Service, showcasing strong multitasking proficiency and teamwork capabilities. Excelled in reducing passenger complaints and increasing loyalty through exceptional service at Hotel Entra. Skilled in passenger assistance and maintaining high compliance standards, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Ground Staff
Jeju Airline Service
Incheon, 28
12.2022 - 05.2024
- Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
- Promoted a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
Front Desk Agent
Hotel Entra
Seoul, Seoul
08.2021 - 02.2022
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelor of Arts - Diploma in Airline Service
Crescendo International College
Johor Bahru, Malaysia 09.2019 - 04.2022
High School Diploma -
Changpyeong High School
Damyang, Republic Of Korea 03.2016 - 01.2019
Skills
Languages
Korean
Native language
English
Advanced
C1
Timeline
Ground Staff
Jeju Airline Service
12.2022 - 05.2024
Front Desk Agent
Hotel Entra
08.2021 - 02.2022
Bachelor of Arts - Diploma in Airline Service
Crescendo International College
09.2019 - 04.2022
High School Diploma -
Changpyeong High School
03.2016 - 01.2019
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