SWE LAE YEE
Summary
Various experience for customer services in different files as a part-timer. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Success Specialist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Customer Service
TA Center Myanmar
Gunpo-si
04.2021 - 06.2021
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Customer Service (Part-timer)
Innisfree Popup Store Manager
Seoul, South Korea
02.2022 - 06.2022
- Collaborated with team members to achieve target results.
- Handle over 15 calls per day to address customer inquiries and concerns.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Korean
University of Foreign Languages,Yangon.
Yangon, Myanmar 04.2001 -
Korean Language Training Program - Korean
Konyang University
Nonsan-si, South Korea 03.2020 - 01.2021
Associate of Science - Biochemical Engineering
Dongyang Mirae University
Seoul, South Korea 03.2021 - 02.2023
Skills
Customer service abilities
Customer service experience
Customer service skills
Fluent in Korean
Fluent in English
Self-Motivated
Flexible and Adaptable
Critical Thinking
Timeline
Customer Service (Part-timer)
Innisfree Popup Store Manager
02.2022 - 06.2022
Customer Service
TA Center Myanmar
04.2021 - 06.2021
Associate of Science - Biochemical Engineering
Dongyang Mirae University
03.2021 - 02.2023
Korean Language Training Program - Korean
Konyang University
03.2020 - 01.2021
No Degree - Korean
University of Foreign Languages,Yangon.
04.2001 -