SYELFIA SAFITRI TANJUNG
Trainer, Instructor
대전광역시
Summary
Aiming to further my career by joining Hyundai's esteemed team. I am eager to contribute to the company's success while honing my skills in a fast-paced and innovative environment. My dedication to continuous learning and professional development aligns with Hyundai's mission and vision.
Highly skilled automotive training specialist with over 10 years of experience in technical instruction and maintenance within leading automotive companies. Proven track record in developing and delivering comprehensive training programs for new models and EV technologies. Seeking to leverage expertise in a dynamic role at Hyundai.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Senior Specialist, Product and Modular Training
Hyundai Motors Indonesia
11.2021 - 2 2023
- Developed and delivered training materials for new dealer training and new model training (CRETA, IONIQ 5, STARGAZER)
- Led G20 technician preparation training for Genesis G80 EV, ensuring high standards of technical expertise
- Conducted EV certification training (Certified & Expert levels) and monitored learning material progress
- Collaborated with Hyundai Global Learning Channel for content creation and translation
- Spearheaded EV-related training for Indonesia Security Force, G20 Police Committee, and other key stakeholders.
- Conducted regular performance reviews for team members, providing constructive feedback that encouraged continuous improvement.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Developed comprehensive training programs for new hires, resulting in faster onboarding and better overall performance.
- Mentored junior staff members, fostering professional development and nurturing future leaders within the organization.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Introduced innovative solutions to address critical business challenges, driving significant improvements in performance metrics.
- Enhanced team productivity by implementing efficient project management strategies.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
General Repair Instructor
Honda Prospect Motor
07.2015 - 11.2021
- Conducted training for MT & RT Level, AC Specialist, Wheel Alignment Specialist, and DT-Noise
- Led new model training and updated technical documentation (Owner's Manual, Shop Manual)
- Managed special tools distribution and oversaw the AO Technician Contest in HPM Jakarta
- Created after-sales promotional content for YouTube and Instagram, enhancing customer engagement.
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Boosted student performance by providing individualized support and targeted feedback.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Optimized learning plans based on student performance and feedback.
- Facilitated learning with creation of engaging written and oral assignments.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
Staff, OSP Maintenance
MNC Kabel Mediacom
12.2013 - 07.2015
- Performed maintenance, troubleshooting, and repair for Fiber Optic systems
- Conducted FTTH area surveys and mapping to ensure optimal service delivery.
Education
Master of Science - Civil And Environmental Engineering
Korea Advance Institute of Science And Technology (KAIST), Korea
Daejeon, South Korea 04.2023 - 04.2024
Bachelor of Education - Electrical Engineering
State University of Jakarta, Indonesia
JAKARTA 04.2009 - 04.2013
Skills
Technical Training
Certification
CE Expert Trainer - - Hyundai Motor Company
References
- Mrs. Ira Mustika, Deputy General Manager, Hyundai Motor Indonesia, Hyundai Training Academy, Sukamukti, Bojongmangu, Kab. Bekasi, Jawa Barat, 17330, +62-811-1715-517, ira.mustika@hyundaimotor.co.id
- Mr. Hwasoo Yeo, Professor Civil and Environmental Engineering, Korea Advance Institute of Science and Technology, 291 Daehak-ro, Yuseong District, Daejeon, South Korea, 34141, +82-10-7228-8234,hwasoo@kaist.ac.kr
- Mr. Erik Ryan, After sales Engineer Project Manager, Vinfast Vietnam, +62-811-981-5888.
Timeline
Master of Science - Civil And Environmental Engineering
Korea Advance Institute of Science And Technology (KAIST), Korea
04.2023 - 04.2024
Senior Specialist, Product and Modular Training
Hyundai Motors Indonesia
11.2021 - 2 2023
General Repair Instructor
Honda Prospect Motor
07.2015 - 11.2021
Staff, OSP Maintenance
MNC Kabel Mediacom
12.2013 - 07.2015
Bachelor of Education - Electrical Engineering
State University of Jakarta, Indonesia
04.2009 - 04.2013
CE Expert Trainer - - Hyundai Motor Company
Genesis Expert Trainer - Hyundai Motor Asia Pasific
EV Certified Level - Hyundai Motor Company
EV Expert Level - Hyundai Motor Company
Authorized Instructor General Repair - Honda Motor
Senior Instructor General Repair - Honda Motor
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